Mechanical Breakdown Claim Adjuster

Job Description

Job Description

Vehicle Service Contract Administrator is looking for an experienced Automotive Claim Adjuster with an automotive repair background: technician or service advisor with hands-on experience. In this role, you will work in a call center environment handling inbound calls, emails, and live chats from repair shops and dealers to process claims per the covered vehicle’s service contract coverage. You will also interface with parts providers and inspection services, as well as customers.

Successful candidates must have previous technical service skills in diagnosing the cause of any malfunction and performing appropriate repairs, and possess overall automotive repair knowledge. Candidates must be detail-oriented with solid organizational and time-management skills, possess excellent communication and interpersonal skills.

Requirements:

• Ability to work Monday through Friday, 8:30 AM - 5:00 PM.
• Proficient with data management systems, web browsers, and the Mitchell Labor Guide.
• Ability to pass a post-offer background screening.
• Excellent verbal and written communication skills.
• Previous customer service experience is a plus.
• Must be familiar with mechanical breakdown estimates and repairs for a wide range of automobiles and trucks.
• Must live within commuting distance to Lafayette, CA.

Benefits:

• Paid Sick Leave
• Paid Vacation
• Profit Sharing Pension Plan
• Healthcare Coverage

About PRco, Inc.:
Since its inception, PRco has been dedicated to meeting the used car market's demand for extended service contracts and GAP coverage. PRco offers broad coverage for qualified vehicles while providing easy-to-understand contracts. In 2009, PRco introduced PRcoPower, a comprehensive Dealer Management System, along with an online eContracting and payment system. Our mission is to provide an efficient and seamless experience for our customers.

Work Environment:
At PRco, we encourage continuous learning and professional growth, ensuring our employees perform at their highest potential. We emphasize clear communication to set customer expectations throughout the claims process, fostering confidence in our services.

We believe in treating others with the same respect and integrity we expect for ourselves. Our team is committed to continuous improvement, open communication, and a collaborative approach to delivering exceptional customer service.

PRco employees are:

• Responsive to feedback from customers and colleagues.
• Accountable for their commitments and responsibilities.
• Dedicated to being valuable contributors to the company and community.

Join PRco and be part of a team that values professionalism, collaboration, and exceptional customer service!