Senior Manager of Training

Senior Manager Of Training

Our Snooze Story

We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we've invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you'll find more than a job. You'll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us?

The Senior Manager Of Training reports to the Senior Director Of Training & New Restaurant Execution and plays a key role in bringing Snooze's people-first culture to life through learning and development. This role leads the vision and execution of training programs that equip Snoozers with the skills, confidence, and know-how to deliver standout brunch experiences every day.

By creating scalable, easy-to-use training tools and programs, this leader helps ensure every restaurant is able to consistently execute at a high level. As a trusted partner to Operations and cross-functional teams, the Senior Manager Of Training connects big-picture priorities to what actually happens in our restaurants. They remain closely connected to the field to keep things real, relevant, and always improving. Ultimately, this role helps Snooze grow in a way that stays true to who we are through fueling our people, strengthening our culture, and making every morning a little brighter for our Guests.

The Position specifics! Taking on the role of Senior Manager Of Training isn't just about bacon and pancakes. The responsibilities of this position include:

• Own the strategic roadmap for operational training, including annual priorities and long term capability development.
• Develop, oversee, and continuously evolve the company-wide operational training framework, ensuring alignment across positional, management, and special-initiative training.
• Create and manage training governance, including standards, decision criteria, and accountability mechanisms.
• Establish success metrics for operational training programs and evaluate performance against business outcomes such as execution consistency, adoption, and restaurant performance.
• Serve as a strategic thought partner to Operations, People, and executive leaders, guiding training priorities and ensuring capability development supports current and future business needs.

• Lead the execution of technical, behavioral, and cultural training programs that drive consistent restaurant-level performance and support Snooze's key business initiatives.
• Design, deliver, and continuously improve scalable operational training solutions for hourly and management roles, ensuring training is practical, brand-aligned, and impactful at the restaurant level.
• Partner closely with Instructional Design to translate operational needs into effective learning solutions across facilitated training, video content, and LMS-based resources.
• Direct the Snooze train-the-trainer program by setting education standards, leading certifications and recertifications, and partnering with Operations leaders to ensure quality, consistency, and engagement.

• Lead, develop, and inspire a team of training leaders and specialists, establishing clear expectations, performance standards, and development plans aligned to business priorities.
• Serve as a hands-on training partner to restaurant leaders by providing tools, guidance, and coaching that build confidence, capability, and accountability.
• Contribute to leadership development initiatives such as Study with a Fork by supporting curriculum delivery, facilitation, and experiential learning components.

• Maintain a strong connection to the field through regular restaurant visits and observation, using firsthand insights to inform training updates and coach leaders on execution.
• Support New Restaurant Openings by partnering with the NRO team to ensure training readiness, alignment, and strong on-the-ground execution during openings and follow-up support.
• Demonstrate flexibility to support special projects and evolving operational needs, including time in restaurants to coach, support, and reinforce training execution.

• Influence and manage assigned operational training budgets, balancing cost awareness with the need to deliver effective, high-impact learning solutions.
• Partner with Operations leaders to ensure alignment, quality, and consistency of training execution across the business.
• Collaborate across teams to ensure training solutions support broader business initiatives and operational priorities.

The Bennie-Fits!

• Competitive Annual Snooze Incentive Bonus Program
• Snooze Work Hard, Play Hard Days (Unlimited Time-off Program)
• Competitive Health, Dental, Vision, Pet, and Accident Insurance Plans with employer contribution
• Employer Paid Short Term Disability and Life insurance benefits
• 401k/Roth 401k Plans
• Five (5) paid sick days within a calendar year
• Paid Holidays (Mothership Holiday Schedule), Birthday, and Snooze Anniversary Date
• Snooze Cell Phone and Internet Reimbursements
• Snooze Meal Benefits for yummy Snooze Food
• Other benefits include field trips, community engagement, and personal and professional growth

Is this role the right fit for you?

• Strong functional restaurant expertise exhibiting the Best of the Best technical skills in hourly and managerial roles, with the ability and desire to learn.
• Excellent written, verbal, and visual communication skills, including presentation delivery in front of a mixed audience
• Creative, whimsical, and lighthearted mindset in content building to meet brand identity
• Collaborative mindset with the ability to manage multiple stakeholders and priorities
• Detail-oriented, organized, and committed to quality
• Excellent time management skills with the ability to manage multiple projects at once
• Acts with the highest degree of integrity
• Good judgment with the ability to make timely and sound decisions
• Strong relationship-building skills, problem-solving skills, and ability to present solutions for organization and efficiency
• Demonstrated ability to manage a project to provide deliverables within a specified timeframe
• Aptitude to quickly master an evolving business environment
• Ability to have fun, dance, and laugh under/during stressful situations (yes, seriously)

Let's talk prerequisites! (Education, credentials, and experience)

• 6+ years of direct restaurant experience in hourly or managerial roles
• 4+ years of direct training application experience, including execution of training tools and systems within hospitality or relevant industry
• 3+ years working in a leadership position that includes direct supervision of others and strategic execution of company goals
• Must be authorized to work in the United States
• Extensive expertise with Microsoft Office Suite (including but not limited to Word, Excel, PowerPoint, and Teams)
• Experience with Adobe Creative Cloud (Including, but not limited to, InDesign, Adobe Captivate, Illustrator, and Photoshop)
• Experience with other eLearning authoring and content tools (including but not limited to SCORM, Articulate, Lessonly, Storyvine, Brainshark, etc.)
• Experience with Wisetail LMS and Operations Platform (not required, but preferred)
• Must be authorized to work in the United States

Let's get physical! (additional requirements)

• Must have the stamina to work 45 to 55 hours per week
• The travel required for this position is approximately 10%, and you must be able to travel for up to 5 days at one time (air, car, bus, train, and weekend travel all required)
• Home base is in Denver, CO, at the Snooze Restaurant Support Center

The Nitty Gritty Details Denver area base salary range: $90,000 to 120,000 annually The base salary range above represents the low and high ends of the Snooze salary range for this position. Actual salaries will vary and