System Administrator 2

Job Overview Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and related processes. Supports day‑to‑day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, and other related equipment. Includes Tier 1 (Help Desk) and Tier 2 (Escalation) support, status communication to agency management, dispatch system support, and involvement in resolution processes. Configures and manages UNIX and Windows operating systems, installs operating system software, troubleshoots, maintains integrity, and configures network components, including operating system enhancements to improve reliability and performance. Responsibilities Provide support for implementation, troubleshooting, and maintenance of IT systems. Manage the daily activities of configuration and operation of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems. Assist users in accessing and using IT systems. Support day‑to‑day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc. Escalate issues and communicate status to agency management and internal customers. Optimize system operations and resource utilization, and perform system capacity analysis and planning. Remain involved in the resolution process for dispatch system and hardware problems. Provide in‑depth troubleshooting experience for IT systems. Configure and manage UNIX and Windows (or other applicable) operating systems, install and load operating system software, troubleshoot, maintain integrity, and configure network components, implementing operating system enhancements to improve reliability and performance. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. Qualifications Ten (10) years experience as a System Administrator in programs and contracts of similar scope, type, and complexity. Bachelor's degree in a technical discipline from an accredited college or university. Five (5) years of additional SA experience may be substituted for a bachelor's degree. Compliance with DoD 8570-M, IAT Level 2 certification requirements. Knowledge of Linux and Windows operating systems and command‑line interface (CLI). Some familiarity with scripting languages (e.g., Bash, PowerShell). Experience with system automation tools (e.g., Active Directory, Group Policy for Windows). Knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP). Familiarity with virtualization technologies (e.g., VMWare, KVM, Docker for Linux; Hyper‑V, VMWare for Windows). Some experience with monitoring and logging tools (e.g., Splunk, Zabbix, ELK). Understanding of security best practices and protocols. Experience with additional automation tools such as Ansible, Terraform, or Jenkins. Knowledge of networking concepts and cloud platforms (AWS). Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack). TS/SCI with agency appropriate polygraph. Benefits Wyetech automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no employee matching required. Contributions are fully vested from day one. Generous paid time off plan of up to 200 hours annually, with flexibility to adjust allocation each calendar year. Full‑time employees can participate in voluntary benefit plans, including: medical plans (some with Health Savings Account), vision and dental, life and AD&D, short- and long-term disability, hospital indemnity, accident and critical illness insurance, optional identity theft and legal protection services, and an employee referral bonus up to $10,000. Mobility among Wyetech-supported contracts and various work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii, and OCONUS. Team-building events such as monthly lunches, a summer company picnic, and an annual holiday party. Two complementary branded clothing orders annually. Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans. Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact Brittney Wood at 844-WYETECH x727 or View email address on click.appcast.io. We are happy to provide reasonable accommodations to ensure equal access to all candidates. #J-18808-Ljbffr