Assistant General Manager
Westin Virginia Beach Town Center
Overview: Crestline Hotels & Resorts is currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide strong on-the-ground leadership to one of Crestline's multi-million dollar business units by providing strong operational leadership and manage with unparalleled customer service philosophies. Positioned as one of Crestline's Key Operational Leaders, this is a phenomenal opportunity to:
- Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
- Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
- Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources
- Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
- Develop cohesion with direct reports and maximize each one's potential
- Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
- Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary
- Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) - your ability to understand these quickly upon hire and drive are key!
- Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days
- Familiarize yourself and be comfortable with all HR processes within the first 30 days - you will play a huge part in new hire onboarding and success!
- Staff Optimization - develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
- Bachelor's degree plus at least one (1) years of related Assistant General Manager experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge, and abilities
- Computer skills required - must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
- Experience with hotel information systems required
- Hotel experience
- Opera and M3 system experience
- Must have solid Operations Manager experience within a Select Service and/or Extended Stay property
Vacancy posted 3 days ago
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