Automation Service Engineer, Kansas City KS

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. Responsibilities Provide onsite support for installation and service of sophisticated diagnostic laboratory automation instrumentation with minimal supervision, respond to emergency customer requests via dispatch, and complete work according to ISO and GMP standards while maintaining professional appearance and adhering to regulatory requirements including HIPAA, OSHA, and FDA. Deliver clear, timely, and effective communications to customers regarding service expectations, arrival times, ongoing service activities, and follow-up calls in support of BD Customer Experience initiatives, while also properly reporting and documenting all customer complaints in appropriate systems for resolution and investigation. Utilize advanced troubleshooting techniques and analytical thinking skills to diagnose hardware/software issues, determine corrective actions, complete system repairs, upgrade systems for software compatibility, and work independently using schematics, diagrams, service manuals and other documentation. Play an active role in maintaining and implementing service documentation, provide feedback to improve documentation efficiency, complete service documentation per GMP requirements, finish administrative requirements within expected timeframes, and participate in vendor credentialing programs to maintain access to customer facilities. Manage trunk stock inventory within established limits, maintain calibrated test equipment and tools in good working condition, demonstrate good judgment in company credit card usage while adhering to expense guidelines, and properly maintain company vehicle according to fleet contractor requirements including service maintenance, cleanliness, and organization. Minimum Requirements Bachelor's degree in a technical field (Electrical, Electronics, Informatics, Mechatronics, or Biomedical) or 10+ years of equivalent experience, with strong understanding of electronics, electro‑mechanical devices, PLCs, pneumatics, and intermediate knowledge of networking architecture and computer operating systems. Proficiency in software installations and upgrades, understanding of basic computer security concepts, ability to communicate with IT personnel, and skills to complete routine software maintenance while demonstrating excellent problem‑solving abilities. Excellent verbal and written communication skills coupled with outstanding customer service abilities and attention to detail, enabling effective interaction with clients and internal teams. Must possess a valid driver's license with at least 3 years of driving history, be available to work flexible hours, travel up to 50% of time outside home geographic area, and be on call as needed to meet business demands. Ability to lift up to 30lbs frequently and 70lbs infrequently, handle standing/bending/stooping for up to 10 hours, push/pull materials up to 100lbs, and adhere to all company Personal Protective Equipment standards and guidelines. Preferred Requirements Expertise in Robotics with demonstrated proficiency in installation, maintenance, and troubleshooting of sophisticated instrumentation over a 10+ year career in technical fields. Proven experience working with highly complex robotic systems and automated equipment in technical environments. Comprehensive knowledge of Laboratory Information Systems (LIS) and database management capabilities. Technical certifications including A+, Microsoft, or Cisco accreditations considered advantageous. Demonstrated ability to apply technical expertise to solve complex problems and maintain operational excellence of robotic systems. Benefits At BD, we are committed to supporting our associates’ well‑being, development, and success through a performance‑based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role: Annual Bonus Potential Discretionary LTI Bonus Potential reimbursement of vehicle use/mileage Health and Well‑being Benefits Medical coverage Health Savings Accounts Flexible Spending Accounts Dental coverage Vision coverage Hospital Care Insurance Critical Illness Insurance Accidental Injury Insurance Life and AD&D insurance Short‑term disability coverage Long‑term disability insurance Long‑term care with life insurance Other Well‑being Resources Anxiety management program Wellness incentives Sleep improvement program Diabetes management program Virtual physical therapy Emotional/mental health support programs Weight management programs Gastrointestinal health program Substance use management program Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit Retirement and Financial Well‑being BD 401(k) Plan BD Deferred Compensation and Restoration Plan 529 College Savings Plan Financial counseling Baxter Credit Union (BCU) Daily Pay College financial aid and application guidance Life Balance Programs Paid time off (PTO), including all required State leaves Educational assistance/tuition reimbursement MetLife Legal Plan Group auto and home insurance Pet insurance Commuter benefits Discounts on products and services Academic Achievement Scholarship Service Recognition Awards Employer matching donation Workplace accommodations Other Life Balance Programs Adoption assistance Backup day care and eldercare Support for neurodivergent adults, children, and caregivers Caregiving assistance for elderly and special needs individuals Employee Assistance Program (EAP) Paid Parental Leave Support for fertility, birthing, postpartum, and age‑related hormonal changes Leave Programs Bereavement leaves Military leave Personal leave Family and Medical Leave (FML) Jury and Witness Duty Leave Location USA MD - Sparks - 7 Loveton Circle Work Shift US BD 1st Shift 8am-530pm (United States of America) Salary Range Information $26.10 - $43.00 USD Hourly Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics. #J-18808-Ljbffr BD