Desktop Specialist

Job Description

Your experience matters

Frye Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Joining our team, you are embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

How you will contribute

The Desktop Specialist is the first line support for end users, troubleshoot technical problems with client hardware and desktop applications. Setup and train new users on basic of the IT environment as needed. Escalates issues to internal or external resources as needed.

A Desktop Specialist who excels in this role:

• Intermediate understanding of computer hardware and operating systems
• Basic understanding of network, server, and telephony systems Comptia A+ preferred
• Minimum Work Experience • 2-6 years relevant experience typical Essential Functions
• Troubleshoot end user computer, peripheral hardware, network, and application issues
• Troubleshooting multi-user impacting problems related to applications, network, security, etc.
• Setup new employee workstations and train users on basic procedures
• Perform end user password reset and account unlocks
• Routine security group management for applications
• Escalation point for lower level team members

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees

Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

Professional Development: Ongoing learning and career advancement opportunities.

More about Frye Regional Medical Center

Frye Regional Medical Center is a 355-bed hospital offering acute care hospital, home to the Frye Regional Brain Center, Heart Center, Cancer Center, Emergency Services, General and Vascular Surgery, Orthopedics, Surgical Weight Loss, Women's Birthing Center and Inpatient Rehabilitation that has been offering exceptional care to the Hickory NC community since 1911. We are proud to be recognized by U.S. News & World Report as a High Performing Hospital.

What we are looking for

• High School Diploma Required
• Associate's degree Preferred
• This position travels to offsite locations, must be able to transport client hardware such as computers, monitors, printers, etc. as needed and must be able to lift said items.

Frye Regional Medical Center is an Equal Opportunity Employer. Frye Regional Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.