Sales Support Administrator

Job Description

Job Description

Description:

Are You the Person Who Keeps Everything Moving?

Some people thrive when every day is a little different. They love staying organized, checking things off the list, talking with customers, coordinating details, solving problems, and making sure nothing falls through the cracks. If that sounds like you, HVH Mechanical Partners wants to meet you. We’re looking for an energetic, outgoing, and exceptionally organized Sales Support Administrator to become a key part of our Sales team. This isn't a sit-at-your-desk-and-wait-for-the-next-task kind of position. One minute you may be helping an Account Manager with a customer need, the next you could be coordinating a proposal, checking a customer portal, helping with a marketing project, following up on a survey, organizing a networking event, or figuring out what is holding up an invoice. You’ll have a lot of moving pieces, and you’ll be the person helping keep them moving. 

What You’ll Do

You'll work closely with our Sales Manager and Account Managers to support our customers, sales activities, and business development efforts. Your responsibilities will include:

• Supporting the Sales Manager and Account Managers with day-to-day needs and follow-up
• Preparing proposals, presentations, reports, and customer communications
• Coordinating new customer setup and maintaining customer information
• Managing customer and vendor portals, purchase order requirements, and related documentation
• Helping coordinate contracts, approvals, and signatures
• Tracking open items, commitments, deadlines, and customer requests
• Assisting with customer surveys and following up on customer feedback
• Coordinating newsletters, marketing content, customer appreciation, and special events
• Working with Account Managers to identify projects for photos, videos, and marketing opportunities
• Helping coordinate Chamber events, networking opportunities, professional associations, and vendor activities
• Working with Account Managers and Accounting to help resolve billing questions and keep open items moving
• Serving as a go-between when a customer issue needs to get to the right person
• Pitching in on special projects wherever your help is needed

  You Might Be Exactly Who We're Looking For If...

• You are extremely organized and genuinely enjoy keeping track of details
• You can juggle several priorities without becoming overwhelmed
• You're outgoing and enjoy building relationships with people
• You're comfortable speaking with customers, vendors, coworkers, and management
• You take initiative instead of waiting for someone to tell you every next step
• You're creative, resourceful, and enjoy figuring things out
• You follow up without having to be reminded
• You can switch gears quickly when priorities change
• You notice the things other people sometimes miss
• You enjoy learning new technology and systems
• You're comfortable taking ownership of something and seeing it through
• When you say "I've got it," people know they can count on you

  What We'd Like You to Bring

• Previous experience in sales support, administration, customer service, account coordination, marketing support, or a similar role
• Excellent organization and time-management skills
• Strong written and verbal communication skills
• Confidence using Microsoft Outlook, Word, Excel, PowerPoint, and Teams
• The ability to learn systems such as customer portals, HubSpot, BuildOps, and other business platforms
• Strong attention to detail and follow-through
• A positive, professional attitude and willingness to jump in where needed

Experience in HVAC, mechanical contracting, commercial construction, or the service industry is a plus, but it's not required. Finding the right person is more important to us.

Why This Role Is Different

We aren't looking for someone to simply complete administrative tasks. We're looking for someone who wants to become an important part of the Sales team, build relationships, take ownership, learn the business, and make a difference. If you love staying busy, enjoy working with people, and get satisfaction from bringing order to a fast-moving environment, this may be exactly the opportunity you've been looking for.

Ready to Join Us?

Bring your organization, personality, creativity, and "I've got this" attitude to HVH Mechanical Partners. 

We'd love to hear from you. Apply today!

HVH Mechanical Partners is an Equal Opportunity Employer.