IT Support Specialist

Job Description

Job Description

Enjoy a Fast-Paced Professional Environment?

Are you technically savvy and wanting to work with some of the IT Support Industry's latest technology?

Want to be part of a professional team in an established, high-growth company?

We're one of the area's top Managed Technology Services Firms and we're looking for our next IT Support Specialist .  We are seeking a motivated and experienced IT professional that can provide excellent customer service with a strong focus on the latest IT technologies. We offer a professional work environment with the ability to advance within. We offer Cloud Services, Onsite Server/Network install, On-premise Helpdesk, Onsite Technicians and Remote Support. We are proud to be an employee and customer driven company.

Job Summary

The IT Support Specialist position provides technical support and troubleshooting for customers with exceptional customer service.

* This is an in office position *

Responsibilities and Duties

• Provides remote/phone/onsite computer support for employees of corporate customers.
  
• Provides Cloud application support for Microsoft 365 and Azure
• Provides support for Microsoft Operating Systems (Windows 10/11, Windows Server 2016/2019/2022, MacOS).
• Provides support for Apple and Android mobile devices including configuration and email sync.
• Provides and adheres to cybersecurity standards.
• Handles 15-20 issues per day efficiently and appropriately.
• Utilizes Azure Active Directory and Active Directory databases to reset passwords and create users.
• Assists users in adding and changing network printers.
• Provides technical support for VPN and remote connectivity issues.
• Controls client computers utilizing remote access tools.
• Provides VoIP phone support and troubleshooting
• Troubleshoots remote access connectivity problems.
• Performs troubleshooting to isolate and diagnose common system problems.
• Documents client issues in our online ticketing system
• Communicates with everyone effectively, timely, and consistently
• Maintains a calm, positive attitude at all times.
• Continuously achieves industry knowledge and certifications

Qualifications and Skills

* In order to be considered for the position and move forward in the interview process, qualified applicants must complete an assessment*

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience:

• 1-3 years of technical experience. 1 year experience in helpdesk environment with ITIL Certification preferred.

Technical Skills Required Knowledge:

• Networking- Intermediate
  
• Server- Intermediate
  
• Exchange – Intermediate
  
• Microsoft 365 - Intermediate
  
• Desktop support- Advanced

Preferred but not mandatory:

• Experience with ConnectWise or other PSA
  
• Experience with RMM (Remote Monitoring and Management) system
  
• Technical certifications, such as CompTIA, CCNA, M365, MCSE/MCITP

Other Skills and Abilities:

• Outstanding oral, written, technical, and business communication skills.
• Superb customer service skills.
• Strong technical and customer interaction skills.
• Self-starter with excellent organizational, administrative and interpersonal skills.
• Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.
• Ability to multi-task and work in fast paced environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.