Warehouse Distribution Associate

Job Description

Job Description

The purpose of this position is to support the - and Customer Service teams in resolving Inventory issues using SAP, WMS and other appropriate tools resulting in enhanced customer experience and increase customer satisfaction. The scope of this position is within all areas of inventory management and inventory control within Glenmark’s’ distribution center

OVERALL JOB RESPONSIBILITIES

• Assist Receiving and Operations teams with the investigation and resolution of inventory related issues.
• Assist Cycle Counting team with investigating inventory related issues utilizing Material Handling Equipment
• Partner with Customer Service in issuing RGAs and other return issues.
• Process returns and prepare product for destruction or return to stock partnering with Quality Control and Warehousing as applicable.
• Partnering with Quality Control to process, receive, and ship control substance materials.
• Investigating customer shorts leading to resolution and customer satisfaction.
• Assist Customer Service with inventory related issues and inquiries.
• Assist Quality Control with inventory issues related to product destruction.
• Identify opportunities and drive process improvements throughout the distribution operations.
• Generate metrics, analysis and reporting around key performance indicators.
• Assist with Picking and Auditing functions utilizing stand-up reach forklift, powered pallet Jack during End of Month and End of Quarter timeframe.

DESIRED EXPERIENCE AND KNOWLEDGE

Educational Qualifications

·         HS Diploma

Experience

·         1-3 Years of Distribution/Inventory Control Experience

Knowledge and Skills ( Functional / Technical )

·         WMS (Manhattan) experience preferred

·         Technical capacity with Excel and Outlook

·         Pharmaceutical Regulatory statues, GMP compliance

·         Previous Distribution, Inventory Control, and Forklift training

·         Experience with RF technology