Program Assistant - English/Spanish bilingual

Program Assistant - Bilingual Espaol/English

FULLY REMOTE POSITION

Role Overview

As a GPS Program Assistant, you will assist the Program Director in all aspects of program operations, including managing program communications, customer support, scheduling training sessions, supporting facilitators/training teams, and moderating virtual meetings. Your ability to provide seamless administrative and technical support will directly impact the effectiveness of GPS training programs.

The ideal candidate is highly organized, detail-oriented, and capable of following protocols precisely. Strong communication skills, professionalism, and the ability to work effectively in a remote environment are essential. A dynamic and engaging personality is crucial for fostering a welcoming, supportive learning environment.

Key Responsibilities

Program & Administrative Support

1. Calendar & Scheduling Management Oversee scheduling for training sessions, meetings, and events, ensuring coordination with facilitators and participants.

2. Communication & Participant Support Manage inquiries, respond to emails, send session reminders, provide technical assistance, and maintain timely responses across platforms (email, Slack, HubSpot).

3. Attendance & Registration Tracking Maintain accurate attendance records and registration reports using HubSpot and the LMS system.

4. Facilitator Coordination Assist facilitators by managing schedules, distributing materials, and ensuring they have the necessary resources for each session.

5. Data & Documentation Management Maintain organized records and reports in HubSpot and the LMS system to ensure seamless tracking of participant activity and program outcomes.

6. Resource Development Create and update FAQs, troubleshooting guides, and other materials to enhance participant engagement.

7. General Problem-Solving & Adaptability Identify and address program inefficiencies, assist with unexpected tasks, and proactively suggest improvements.

Program Moderation & Technical Support

1. Zoom Meeting Management Set up and manage Zoom settings, assign co-hosts, moderate sessions, and troubleshoot technical issues.

2. Pre-Event Tech Checks Conduct sound, video, and connection tests to ensure facilitators are prepared.

3. Breakout Room & Participant Management Set up breakout rooms, monitor participant engagement, and manage chat functions.

4. Live Problem-Solving Quickly address technical or logistical concerns during sessions.

Key Skills & Qualifications

1. Remote Work Experience Must be experienced working in a remote environment with strong time management and organizational skills.

2. Professionalism Must maintain a professional approach to work, including clear communication, accountability, and reliability.

3. Attention to Detail Ability to follow standard operating procedures with precision and accuracy.

4. Team Player Mentality Willingness to collaborate and take on tasks as needed to support the program.

5. Customer Service & Problem-Solving Strong ability to engage with participants and resolve concerns effectively.

6. Technical Proficiency Experience using Microsoft Office Suite, Google Suite, and video conferencing tools.

7. Experience in Training or Facilitation Prior experience in customer service, facilitation, coaching, or teaching.

8. Emotional Intelligence Ability to manage participant interactions with empathy and professionalism.

9. Proficiency in CRM & LMS Platforms Experience with HubSpot, Zoom, Asana, Eventbrite, Alchemer, and Slack preferred.

10. Multilingual Skills Fluency in English is required; Spanish proficiency is required.

Technical Tools & Platforms (Training Provided)

Candidates must have experience using:

HubSpot CRM for managing participant engagement.

Zoom Video conferencing and training moderation.

Google Suite Managing documents, spreadsheets, and presentations. Asana Project tracking and task management.

Eventbrite & Alchemer Event and survey management.

Slack Internal team communication.

Work Requirements

1. Must have a quiet, private workspace with a reliable laptop, microphone, and stable internet connection.

2. Ability to manage multiple responsibilities efficiently and meet deadlines. 3. Ownership of reliable equipment, including a high-quality microphone and video camera.

4. Detail-oriented and process-driven, with a focus on continuous improvement. 5. Ability to adapt to changing needs and take initiative in reducing organizational ambiguity.

Compensation & Benefits

Position Type Full-time (40 hours per week), W-2 employee.

Hourly Compensation Competitive, based on experience.

Bonuses Performance-based bonuses may be available.

Paid Time Off (PTO) & Sick Leave Generous PTO and paid sick time.

Technology Stipend Financial support for equipment or internet expenses.

Flexible Benefits Fund An allocated amount that employees can use toward benefits of their choice.

About GPS Group Peer Support

GPS Group Peer Support provides strength-based, trauma-informed therapeutic care, offering consistent mental health support during stress, crisis, and change. This evidence-based model integrates mindfulness, cognitive behavioral therapy, motivational interviewing, and peer support to reduce the long-term effects of stress and trauma. Designed for easy replication, GPS equips peer specialists, volunteers, and professionals with an interactive, accessible training format. Our scalable approach fosters supportive communities, helping individuals navigate challenges with confidence and resilience.