Client Service Manager

Job ID: R-240435Company: VCA Animal HospitalsLocation: Ithaca, New York, United States of AmericaJob Type: Full timeCategory: Hospital Support RolesPosted Date: 2026-06-19We are looking for you!VCA Colonial Animal Hospital is a 14 doctor hybrid specialty hospital located in the heart of the finger lake region in Ithaca, NY. We are currently seeking a Client Service Manager to assist with the development of our client service area. Client Service Manager- The CSR manager will work in conjunction with the Hospital Manager, Director and Medical Director to cultivate and maintain a successful hospital. Primary- Oversight of day to day activities related to staff and client service needs, register management, billing, CSR staff recruiting, training and development, scheduling, policy implementation, client management, assist in the implementation of new programs.The expectation of this position is 50% office work and 50% floor training, mentoring, building morale, and assisting teams. 5 day work week, not assigned to shift workAs the Client Service Manager, the ideal candidate will be professional, courteous, with excellent written and verbal communication skills. Will ensure a “Respectful Workplace Policy” is followed by all team members. Candidate must Possess effective listening skills. Willing to adapt to change. Promotes growth and talent. Builds a strong client satisfaction rating from our clients. Follow through, efficiency, and ability to multi-task are very important and must possess a strong work ethic. Responsibilities:Oversee client flow to insure clients and patients are being seen and treated in a professional, timely mannerFunction as a mentor to staff by providing guidance with developing interpersonal skills while working in an ever-evolving environment.SOP developmentPractice Program oversight, Care Credit, Trupanion, MyVCAapp,Assist in recruiting, job posting, interviews, hiring, and orientation processComplete staff performance reviewsDisciplinary action, Terminations, Training, Education, Developing of staffSupervise staff to assure each job is being effectively handledEmployee policy enforcementEmployee relations and communicationsIn conjunction with supervisor oversee time off requests and schedulingOversight of DVM on call production/timecardOrganize and conduct regular staff meetingsModify and update systems and procedures wherever needed to better serve clients, patients, the practice, and employeesAR, Promissory, Collection processResponsible for administration and review of non-medical complaintsManage client receivables - statements and calls for paymentAssist in the review of bills for hosp patients, calculation of any discounts and other special accountsSort and process daily mailOversee or troubleshoot daily register and credit card reconciliationRequirements:Associate degree, BS in ManagementA minimum of 3 years’ experience in a leadership position.In-depth knowledge of outstanding written and verbal communication skills.Problem-solver with excellent time-management abilities.Proven experience with managing multiple team membersExcel, word and power point necessaryVeterinary Hospital experience strongly encouragedBenefits:Competitive compensation packageContinuing education allowanceRegional continuing educationMedical/Dental/VisionVacation/Sick/Paid HolidaysBereavement LeaveLong and short term disabilityOpportunity for advancement and growthWoof University-online training401kPet Discount PlanParental leaveVIP Discount PlansTerm InsuranceOptional Voluntary Plans Health Savings AccountFlexible Spending AccountDependent Flexing Spending AccountGroup Legal PlanIdentity ProtectionHealth Advocate ProgramSalary range 58,000 - 65,000The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.comSkillsclient managementstaff supervisionbilling administrationrecruitingtraining and developmentpolicy implementationemployee relationssop developmentmicrosoft excelmicrosoft wordmicrosoft powerpointregister managementcredit card reconciliationcomplaint resolutionstaff schedulingperformance reviewmentoringstakeholder management