Emergency Management Recovery Case Manager

Introduction:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Preference will be given to candidates local to the worksites.

Position Summary:

• Job Title: Case Manager
• Full Time or Part Time: Full time, hourly, non-exempt
• Temporary/Seasonal/Regular: Temporary
• Compensation: $21-$24/hour
• Travel/Location: Remote with some travel possible (FL)
• Temporary positions are not benefits eligible except where required by law.

Mission of Role/Position Summary:

The emergency management case manager will ensure efficient grant program compliance processing while ensuring homeowners and clients receive a high level of service.

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Work as a part of the Elevate Florida Case Management team and perform all duties as assigned.
• Attend meetings and conference calls with clients and homeowners
• Attend training on program requirements and apply all policies and procedures as required.
• Manage individual workload of case management.
• Ensure productivity, and communications that enable accurate, efficient, and compliant program processing and tracking.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalate problems and concerns according to proper protocols.

• Perform other duties as assigned.  

Knowledge, Skills, and Abilities:

• Ability to effectively communicate both verbally and written. 

• Ability to maintain confidentiality with sensitive customer and internal information. 

• Capable of multi-tasking when necessary. 

• Strong familiarity with state and local governments is necessary. 

• Highly organized, detail oriented and self-motivated.

Supervisory Responsibilities:

This role will not have supervisory responsibilities.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

• Travel to work onsite may be required.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to lift up to 30 lbs. repetitively throughout the shift and as needed.

Working Environment:

• Emergency management consultants may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.
• All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.
• If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Requirements

Experience/Education Required:

• One year case management and grant management experience required.
• High school diploma or equivalent

Experience/Education Preferred:

• Associate degree or higher in social services
• Case management experience with housing program
• At least one year FEMA HMA grant experience

Additional Qualifications:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Temporary positions are not benefits eligible except where required by law.

EEO Statement

AC Disaster Consulting is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AC Disaster Consulting will not tolerate discrimination or harassment based on any protected characteristic.

Please redact or remove information that identifies applicant's age, date of birth, or dates of attendance at (or graduation from) an educational institution from the resume or other application documents prior to submitting the application.  

  If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting AC Disaster Consulting Human Resources team at View email address on click.appcast.io.  

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