Technology Support Specialist

We are looking for a Technology Support Specialist to provide hands-on technical assistance for end users in Charlottesville, Virginia. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving desktop and system issues, delivering responsive support, and helping employees stay productive in a Windows-based environment. The person in this role will handle day-to-day service requests, troubleshoot hardware and software problems, and support account access needs with a strong customer service focus.Responsibilities:• Provide frontline technical support for employees by diagnosing and resolving desktop, operating system, and basic application issues.• Respond to incoming service requests in a timely manner, document resolutions clearly, and maintain accurate updates within the ticketing system.• Assist users with Microsoft Windows 10 support needs, including workstation performance, login concerns, and common configuration issues.• Manage user account support tasks within Active Directory, such as access updates, password resets, and account maintenance.• Troubleshoot routine hardware and software problems to minimize downtime and restore normal operations quickly.• Escalate more complex incidents when needed while ensuring clear communication and follow-through with affected users.• Support day-to-day help desk activities by prioritizing requests, tracking open issues, and delivering a positive end-user experience.