Field Service Technician

Join Us At EntrustAt Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.Position OverviewWe Are Hiring A 1st Shift On-Site Field Service Technician In Columbus, GAHours: Wednesday-Sunday from 8AM-5PMThe Field Service Technician will provide support to our customers and deliver on all the services and offerings Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.Total Rewards:Medical Benefits from day 1Up to 4 weeks paid time off accrued within the 1st year.6 paid company holidays + 6 paid floating holidays401k with up to 6% company matchAnnual Incentive Program (bonus)Responsibilities:Electromechanical Emergency and Preventative Maintenance:Perform high quality preventative and emergency maintenance services on Entrust equipmentWork with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curingDay-to-day repairs may consist of:Cleaning rollers, sensors, cavities and such as requiredCalibrating sensors, data read/write devices, application pressure, etc.Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)Evaluation/ replacement of temperature/ proximity/ position sensorsSoftware adjustments for temperature, hardware positioning, etc.Utilizing repair and service manuals to troubleshoot card printer systemsUtilizing test equipment such as voltmeter and laptopUtilizing hand tools such as screwdrivers, pliers, wrenches, etc.Maintain accurate and proper inventory levels utilizing the ERP platform as applicableFollow established processes for service activity reporting and call managementAccept, organize, and respond to service calls utilizing a dispatch systemDrive to customer sites daily to provide service and maintenance as applicableCustomer Interaction:Interact with customer operations staffBe consistently reliable and timely in all aspects of the position, and display a positive attitudeDemonstrate customer relation skills that allow for independent resolution of most situations without management assistanceWork to continually improve customer relationsAdjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust valuesLearning and Development:Participate in company sponsored personal development and quality initiativesComplete all company training and development courses required by EntrustDevelop competency in required applications to confidently use diverse software and systems required by the operationAssist less experience personnel that require assistance with difficult repair problemsCommitted to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvementQualifications:High School Diploma/GED or equivalentMinimum of 2 year of electromechanical technician experienceProficient problem solving and troubleshooting skillsProficient with PC's, current operating systems and relevant software applicationsFor relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer workWillingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short-term assignments in other locationsWillingness to be on-callAbility to lift to 70 lbs. and spend the majority of the shift sitting, bending, stooping, walking, etc.Valid and active drivers license, insurability if applicable for the roleOvertime is required as neededPreferred Qualifications:Associates degree in Electronics or related field or equivalent verifiable trainingAdditional electromechanical technician or field service experienceEntrust central issuanceAdvanced technical educationProficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party productsSkilled with tools and electronic test equipmentAbout Entrust:Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they're crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it's no wonder the world's most entrusted organizations trust us.Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.#ENT123At Entrust, we don't just offer jobs – we offer career journeys. Here is what you can expect when you join our team:Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.We believe in securing identities—but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.Ready to Make an Impact?If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world—together.Apply today!