Service Desk Analyst
Artech
Role: Service Desk Analyst
Duration: 6-12 Months Contract
Location: PST - Remote
Required Skills & Experience:
SMQ #1 - At least two (2) years of FTE experience providing ITSM technical support on a service desk for an enterprise IT organization(s) of at least 5,000 end users.
SMQ #2 - At least one (1) year of FTE experience using AWS Connect and Salesforce Service Coud Voice as a service desk tool.
SMQ #3 - Possession of a current Information Technology Infrastructure Library (ITIL) Certification.
Duration: 6-12 Months Contract
Location: PST - Remote
Required Skills & Experience:
SMQ #1 - At least two (2) years of FTE experience providing ITSM technical support on a service desk for an enterprise IT organization(s) of at least 5,000 end users.
SMQ #2 - At least one (1) year of FTE experience using AWS Connect and Salesforce Service Coud Voice as a service desk tool.
SMQ #3 - Possession of a current Information Technology Infrastructure Library (ITIL) Certification.
Vacancy posted 1 day ago
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