Relationship Manager

Relationship Manager

Accel Entertainment, Inc. is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company's racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

Job Highlights:

• Company vehicle and company-issued cell phone provided
• Blue Cross Blue Shield (BCBS) medical, dental, and vision coverage
• 401(k) with company match up to 5%
• Annual bonus opportunity
• Flexible work schedule

About the Role:

The Relationship Manager position is responsible for developing, maintaining, and growing strong relationships with partner establishments in their assigned territory. This individual will serve as the primary point of contact for accounts, ensuring partners receive the highest level of service, support, and guidance to maximize success with Accel's gaming offerings. The primary responsibilities of this position include, but are not limited to, assisting locations through video gaming applications and overall live video gaming processes, keeping locations updated on gaming industry information, as well as assisting in other areas as needed.

Duties and Responsibilities:

• Analyze industry data to help establishment increase game play
• Build and maintain strong, long-term relationships with assigned partner establishments
• Conduct regular visits to partner locations to provide support, gather feedback, and identify growth opportunities for the purpose of retention and revenue growth
• Act as the primary liaison between partners and Accel's internal teams
• Manage day-to-day relations and troubleshoot issues
• Educate partners on new gaming products, compliance requirements, and promotional programs
• Analyze account performance, trends, and revenue opportunities, presenting actionable recommendations to partners
• Ensure service levels are maintained at an optimal level
• Develop new business in identified region
• Collaborate with the marketing team to plan customized on-site marketing materials for your establishments
• Proactively address client issues
• Performs special projects and related duties as assigned
• Other duties as assigned

Qualifications:

• 24 years of experience in account management, relationship management, sales, business development, marketing, or a customer-facing role required
• Ability and willingness to travel by company vehicle throughout the assigned territory approximately 50% of the time
• Proven ability to build, maintain, and grow strong customer relationships while driving account retention and satisfaction
• Experience identifying and developing new business opportunities and attaining new accounts
• 23 years of hospitality, restaurant, bar, entertainment, gaming, or related service industry experience preferred
• Gaming and gambling industry knowledge preferred but not required
• Strong professional presence with excellent interpersonal and communication skills
• Ability to adapt, prioritize, organize, and manage multiple responsibilities in a fast-paced environment
• Experience analyzing customer performance data and providing actionable recommendations preferred
• Ability to interact professionally with business owners, operators, managers, and community partners
• Valid driver's license required
• Minimum 21 years of age
• Ability to obtain and maintain a Terminal Handler License through the Illinois Gaming Board

Base Pay Range: $55,000 base salary

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.

Accel Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.