Safety & Security Manager

Hourly Rate: $30.05 Pay Range: $62,500 – $66,500 Relocation Assistance is Available Driving is required for this position; screening will be required. This position is a Non-Exempt Management position and will be paid an hourly rate with overtime paid in accordance with state and federal law. Education and Experience • High school diploma or GED; 4 years' experience in the security/loss prevention or related professional area. OR • 2-year degree from an accredited university in Criminal Justice or related major; 2 years' experience in the security/loss prevention or related professional area.

CORE WORK ACTIVITIES

Managing Security/Loss Prevention Operations • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness. • Conducts hazard and risk assessments at the property to include quarterly Occupational Safety and Health Administration (OSHA)/SAFETY audits, incident tracking, and the hazard abatement process. • Develops detailed shut down procedures for the property to ensure that all areas are secured at the appropriate times.

• Complies with applicable laws and safety regulations.
• Follow proper key control guidelines in loss prevention and in the property.
• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress

alarms to ensure that they are fully functional. • Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.

• Follows process for the protection of owners/guests and associates.
• Follows up on all unusual activities in and around the property that would

impair the well-being of owners/guests and associates. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair

the wellbeing of owners/guests and associates. • Manages all loss prevention operations to include but not limited to patrol process, emergency response, investigations (e.g., initial - follow up) for all owner/guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.

• Manages and guides the efforts of the Accident Prevention Committee.
• Manages first aid program for owners/guests and associates.
• Manages the claims process and protects company assets by closely monitoring

the General Liability and Worker's Compensation cases. • Communicates the importance of safety procedures, detailing procedure codes, ensuring associates understanding of safety codes, monitoring processes and procedures related to safety. • Analyzes information and evaluating results to choose the best solution and solve problems.

• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates the executives and peers on relevant information in a

timely manner. • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. • Performs other duties, as assigned, to meet business needs. Leading Security/Loss Prevention Teams • Communicates critical information to Loss Prevention officers based on knowledge gained at leadership meetings. • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime. • Encourages and builds mutual trust, respect, and cooperation among team members. • Identifies the developmental needs of others and coaching, mentoring or otherwise helping others to improve their knowledge or skills. • Provides an open-door policy. Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example. • Serves as a role model to demonstrate appropriate behaviors. Providing Exceptional Customer Service

• Meets quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, developing formal educational or

training programs or classes, and teaching or instructing others. • Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service. • Provides services that are above and beyond for customer satisfaction and retention. Conducting Human Resources Activities • Participates in interviewing and hiring of team members with the appropriate skills. • Uses all available on the job training tools to train new associates and provide follow-up training as necessary. • Communicates performance expectations in accordance with job descriptions for each position. • Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job. • Ensures associates understand Company, Resort and Departmental expectations and parameters.

• Ensures associates are cross trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates

and ensures associates do the same with them. • Schedules associates to business demands and tracks associate time and attendance. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. • Observes service behaviors of associates and provides feedback to individuals.

• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an open-door policy, and reviews

associate satisfaction results to identify and address associate problems or concerns.

• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.