Associate Manager

Associate Manager

Associate Manager is an integral part of the store management team by developing the store team and contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth. Assumes responsibility for store in the absence of Store Manager.

About the Role

Company First

• Demonstrates strong business acumen; understand organizational objectives and strategically prioritize and budget in partnership with Store Manager to align with company priorities and values
• Works with the Store Manager to develop and flex store business strategies, initiatives, and growth across all categories; communicates goals to the team, track store's performance to meet or exceed established store and individual sales and performance goals daily

Build A Diverse & Inclusive Culture

• Lead and participate in training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy and programs and other associate responsibilities.
• Support the Store Manager though execution of all performance management tools, including annual performance review, to set expectations, coach and contribute to an environment that encourages engagement, retention and talent. Manage minor employee relation issues and deliver formal performance feedback in partnership with store management.
• Recruits and interviews for positions underneath hierarchy and provide recommendations for new hires. May be responsible for making hiring, pay, and termination decisions for positions underneath hierarchy, including members of store management.

Own The Result

• Understand and comply with all Levi's® Stores policy, procedure, and programs
• Accountable for managing and holding others accountable for operational results in store procedures, payroll management, store schedules, cash handling and inventory control; monitoring adapting to business conditions based on weekly and monthly sales
• Responsible for leading and executing floor changes, sales and promotional events timely
• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility

Lead By Example

• Provides effective leadership and delegates responsibilities to ensure all required store tasks are completed. Directs the store team in prioritizing responsibilities, ensuring adherence to best practices.
• Effectively communicate with the management team to align and help drive business strategy, create environment that encourages engagement and change management.
• Supervises store team in the absence of another member of management.

Consumer At The Core

• Create a high energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to other associates, supervising and providing consistent coaching on sales training process in order to ensure the highest level of service and sales.
• Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store management on elevated consumer issues.

Move Fast

• Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
• Communicate and train on how the new process enables consumer experience, improves operations, and boosts store and company performance
• Ensures required store tasks are completed timely and effectively by personally contributing and giving direction to other team members when necessary

About You

• Enjoy being busy and juggling multiple tasks, accomplishing multiple tasks in a fast-paced and deadline-oriented environment
• You are a collaborative role model exhibiting behaviors aligned with company culture of inclusion and belonging.
• Is self-starter with a growth mindset, enjoys learning new tools and adaptable to new initiatives
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
• Ability to perform all essential job functions and able to lift up to 40 pounds. While performing the duties of the job the employee may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk and hear. The employee is occasionally required to reach with hands and arms, to type, reach overhead, and climb ladders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• 5+ years progressive retail leadership experience and 3+ years of proven experience in store management position; exhibits discretion, professional judgement, tact and diplomacy.
• High school diploma or GED preferred

Benefits

We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:

• 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
• Five hours of paid volunteer time per month with nonprofit organizations
• Product discount of 60% off regular-price merchandise
• Paid Family Leave

Life-Enhancing Perks:

Full-Time Employees:

Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.

Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.

Full-Time & Part-Time Employees:

Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.

Live in Levi's: 50% employee discount.

Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.

Level Up: Grow here, don't just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.

Location

San Francisco, CA, USA

Full time

Compensation for this role ranges from $67,700.00 - $112,800.00 annually, varying with experience and qualifications.