Supervisory Medical Support Assistant

Job Title

Plan and direct programs at medical center cand/or satellite outpatient clinics with full supervisory responsibility.

Assign and evaluate the work of subordinate staff.

Resolves complex problems to ensure patient services are met.

Evaluate new products, equipment, and systems to recommend improvements for operations.

Identify educational or training needs of staff.

Make final decisions on selections, evaluates performance, and takes disciplinary action as necessary.

Exercise full administrative and professional responsibility for planning and directing Advanced Medical Support Assistant (AMSA) activities.

Extract and analyze data to provide performance measure reports to senior management.

Manage medical center primary care clinic grids, clinic cancellations, clinic letters, and clinic scheduling needs in collaboration with the Primary Care Administrative Officer.

Assist with clinic contingency plans by adjusting appointment times, locations, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

Support patient safety standards using the correct Veterans Affairs identification of all patients.

Ensure that all necessary health/administrative information are integrated into the Computerized Patient Record System (CPRS).

Screen/receive phone calls in a courteous and timely manner.

Train staff on the requirements of VHA Scheduling Directives.

Participate in the PACT daily team huddles and weekly team meetings where patient care planning and management occur.

Independently manages position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Work Schedule

Monday - Friday, 8:00am-4:30pm

Functional Statement #

916930