DT: Process Automation and Agility Change Agent

Job Description

Job Description

Strategic Insight, Ltd., is seeking a Process Automation and Agility Change Agent to support our Digital Transformation Team. This position is a Hybrid work schedule.

Are you a strategic thinker who can apply your special knowledge to a complex problem or industry? Are you savvy in modern technology concepts and understand human-centered change management? Can you communicate well and help others learn about areas where you’re the subject matter expert?

Are you actively excited to learn about areas you know little about, but can find an integration point with your work?

If you said yes to all of the above, then join our growing Digital Transformation department. We are looking for a Process Automation and Agility savvy person who can focus on helping clients transform across People, Data, and Technology by understanding their processes. You will be an active member of the Process Improvement team for a complex and cross-functional organization that includes knowledge management, acquisition, finance, security, business office operations, development, and systems engineering processes with focus on creative implementation of solutions with native (e.g. M365) tools or researching and recommending removal, redesign, or replacement of current tools through agility in thinking, leadership, and improvement methods.

Our team uses agile techniques for developing innovative and strategic solutions through transparent communication, proactive tasking, and integrated team methods to ensure we collaborate naturally for our client's benefit.

This opportunity offers the chance to contribute to digital strategy initiatives and develop innovative, cutting-edge data management techniques for a federal client. Candidates should be team players, critical thinkers, and problem solvers who enjoy working in a dynamic collaborative environment. Comfort in a fast-paced, dynamic, open, collaborative, and highly visual environment, and the ability to work on multiple projects with diverse stakeholders simultaneously, are critical.

Summary:

The ideal candidate is a technical expert with exceptional communication skills, ready to contribute to a diverse team. To be successful, you should be able to easily demonstrate your ability to solve problems, manage relationships, fail with humility, learn with curiosity, and always have something of value to contribute. Your role is to serve as a catalyst for change, bridging the gap between leadership's vision and its adoption by employees. You'll drive successful transformation by mitigating resistance, reducing disruption, and promoting a smoother transition to new technologies and processes. Your role is pivotal in our clients’ digital transformation journey.

Core responsibilities include, but are not limited to:

• Lead the identification and analysis of process inefficiencies and bottlenecks,
• Develop and deliver change management exercises and workshops to support new process adoption,
• Provide ongoing support and training to employees as they transition to new tools and workflows,
• Advocate for the benefits of agility and automation, and act as a liaison between teams and leadership, and
• Build consensus around change initiatives by communicating benefits and addressing concerns.

(Senior-Level) Responsibilities include, but are not limited to:

• Design and develop a comprehensive change management strategy for major organizational initiatives,
• Willing to learn to orchestrate and manage multi-agent AI workflows for intelligent business operations,
• Provide strategic direction and vision for process automation, ensuring alignment with overall business goals,
• Mentor and coach other change agents and team members to foster a culture of continuous improvement, and
• Utilize predictive analytics to anticipate potential roadblocks and resistance, adjusting strategies proactively.

Education and Experience:

• Bachelor's degree in Business, Information Systems, or a related field; Master's degree preferred.
• 5+ years of experience in business analysis, process improvement, and/or change management.
• Proven experience with agile methodologies (Scrum, Kanban, etc.) and process improvement frameworks (Lean, Six Sigma).
• Demonstrated experience with M365 tools (e.g., Power Automate, SharePoint) for process automation.
• PMP, Lean Six Sigma, or Prosci Change Management certification is a plus.

Team Culture:

A.S.K (Agile, Strategic, Kind): Strategic thinkers who understand that agility means prioritizing people, functional deliverables, team collaboration, and flexibility to change while treating each other with kindness.

Continuous Learner: People who have the drive and inspiration to learn about new technology and modern processes. Natural collaborators who embrace curiosity to benefit the team

SI Team Culture:

Diversity: All staff members are expected to accomplish their work in a businesslike manner and always be courteous toward all other staff members, clients, business associates, guests, and visitors. All staff members should be treated in a manner free from bias, favoritism, and any form of illegal discrimination.

Ethics: All members of Strategic Insight should be marked by a commitment to excellence, professional integrity, self-discipline, and wise judgment. Our employees reflect this by attention to detail, comprehensive staff work, and honorable behavior.

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

Strategic Insight, Ltd. is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.