Program Support Assistant.

Generates various types of correspondence. Process all incoming Powers of Attorney. Determines if a prior representative must be revoked, prepares correspondence to notify all parties concerned, and updates the master record(s). Make independent determinations regarding the release of information via the Freedom of Information Act (FOIA), Privacy Act, and both Federal and State court ordered release of information. Explains VA FOIA/Privacy Act programs and entitlement criteria to veterans and their dependents. Handles limited release of information requests by providing copies of documents from the claims file. Acts as a liaison between Regional Offices and other Government Agencies such as Department of Defense and NARA. Performs other related duties as directed by the Team Supervisor. Duties Major Duties Generates various types of correspondence. Process all incoming Powers of Attorney. Determines if a prior representative must be revoked, prepares correspondence to notify all parties concerned, and updates the master record(s). Make independent determinations regarding the release of information via the Freedom of Information Act (FOIA), Privacy Act, and both Federal and State court ordered release of information. Explains VA FOIA/Privacy Act programs and entitlement criteria to veterans and their dependents. Handles limited release of information requests by providing copies of documents from the claims file. Acts as a liaison between Regional Offices and other Government Agencies such as Department of Defense and NARA. Performs other related duties as directed by the Team Supervisor. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full time, Monday through Friday 7:30 am to 4:00 pm Position Description/PD#: Program Support Assistant, 37974A, 37975A Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes Requirements Conditions of employment As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions Of Employment Are As Follows You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/27/2026. GS-5 Level You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: (1) Using various software to produce and transmit documents, reports, and correspondences; (2) Utilizing automated computer systems to enter data and maintain case files; (3) Performing standard clerical duties to include maintaining suspense and follow up systems; AND (4) Reviewing forms and documents for completeness and accuracy. OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have: 4 years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of fulltime academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. GS-6 Level You must have one year of specialized experience equivalent to at least to the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: (1) Maintaining controls of and preparing designated reports and priority mail; (2) Assisting in the management of the unit mail management system to include diagnoses of equipment malfunctions, operating problems, and performs corrective adjustments; (3) Ensuring adequate supplies are maintained within the division to support continuous RO operations; (4) Analyzing supply levels on a recurring basis to determine the rate of utilization, and advises the Support Services Specialist when supply orders are required; (5) Providing guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with Support Services policies. Education Substitution: Education can not be substituted for experience at the GS-06 grade level. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; and carrying of light items, such as papers or books. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date. Additional information The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive #J-18808-Ljbffr