Technical Services - Office (DocuCare) Level 2

Technical Services - Office (DocuCare) Level 2

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Location: Rocky Mount, NC

Contract: 12+ Month Contract

Schedule: Monday to Friday 9:00am to 5:00pm

Driving: 25% - 50% using Personal vehicle

Essential Functions:

• Onsite Maintenance Services lead (Formerly DCA - DocuCare) - Lead for onsite toner management program.
• Client Relationship Management: Serve as the primary customer contact for equipment support and service
• Coordinate Move/Add/Change (MAC) process- Provide on-going end user training on equipment
• Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Client and 3rd party)
• Utilize Client web-based applications as required to include Service Call Handling - Accurate call reporting on Equipment in Client designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment - Perform printer mapping to PC as required - Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• Non-Client device management as required
• Perform remote device monitoring and remote solve (Client Device Management)
• Identify and promote Client Office Solutions - Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform Data Entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4

Skills:

• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic Equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required

Education: Minimum High School diploma or equivalent

Education Verification: Yes

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.