Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeSlidell, LAPontchartrain Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $14-15 per hour, for each hour workedSchedule: Full-time, Monday–Friday, with rotating/intermittent Saturday shifts. Scheduling may consist of four 10-hour shifts (4x10s), five 8-hour shifts (5x8s), or a combination based on hospital needs. Weekday shifts may fluctuate between approximately 8–10 hours. Saturday hours are typically 7:45 AM–12:30 PM.Flexibility: This position requires flexibility with scheduling and may occasionally assist or float to the kennel/boarding area during periods of high boarding volume.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k - with company match beginning 2027Paid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:1+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience requiredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially Shepherd, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Pontchartrain Animal Hospital?We're a 4-doctor, full-service small animal practice with a supportive, close-knit team that works hard, celebrates milestones, shares plenty of laughs, and genuinely enjoys working together.You'll work in a fast-paced, engaging environment with a wide variety of cases, giving you the opportunity to continue building your skills while making each day interesting and rewarding.At Pontchartrain Animal Hospital, we're proud to be deeply rooted in our community and committed to building lasting relationships with our clients and their pets. We value teamwork, compassion, and creating a positive environment where both our team and our patients feel cared for.If you're passionate about veterinary medicine and looking for a practice where you can grow your skills, be part of a supportive team, and make a meaningful impact, we'd love to hear from you!