Customer Service Technician

This is an onsite opportunity to be part of a dynamic Lottery team working in a growing prize payment program to enhance the customer experience in Rancho Cucamonga, San Bernardino County!


The Customer Service Technician is a member of the Finance team and is responsible for performing a variety of specialized semi-technical duties in service to Lottery winners, players, and retailers. This position also performs routine, semi-technical duties related to validation and payment of claims for California State Lottery prizes.


This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility.

This position is headquartered at the Rancho Cucamonga . This position is not eligible for telework.


When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery?


People are drawn to the Lottery because we:


• Are an energetic, creative, and talented team
• Value diversity and inclusion in the workplace
• Empower team members to bring their knowledge, expertise, and innovation
• Recognize individual and team contributions
• Support the importance of work-life balance
• Invest in the professional development of our team members
• Are dedicated to preserving our environment by lowering our carbon footprint


May consider a Training & Development assignment.


All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate's ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements."


It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission.


Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.


You will find additional information about the job in the Duty Statement .

Working Conditions
Schedule: 8am to 5pm Monday through Friday


Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-527919


Position #(s):
358-221-9927-011

Working Title:
Customer Service Technician


Classification:
PROGRAM TECHNICIAN $3,316.00 - $4,456.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
San Bernardino County


Telework:
In Office


Job Type:
Permanent, Full Time


Department Information
The California Lottery is a multi-billion-dollar enterprise headquartered in Sacramento. It is one of the few state organizations that is a revenue generator, not accepting taxpayer dollars from the state's general fund. Our mission is to provide supplemental funding for California's public schools and colleges. We are passionate about creating a better tomorrow - one child at a time. The mix of talented people within our workplace reflects the rich diversity inherent within the State of California. We celebrate the contributions of each individual and strive to create a work environment that is inclusive, collaborative, and welcoming. We believe in California For All.


In fiscal year 2024-25, the California Lottery generated sales of more than $9.2 billion with approximately $1.9 billion earned for California public schools. Lottery products are sold at more than 23,000 retail locations throughout the state, from independent neighborhood shops to convenience stores, liquor stores to supermarkets, and more. Retail product offerings include an average of 52 fun and entertaining Scratchers® games and several draw games, including jackpot games such as Powerball®, Mega Millions®, and SuperLotto Plus® and daily games such as Fantasy 5 and Hot Spot®.


Department Website:


Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

• The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense.

• If you are basing your eligibility on education, ( ), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial ; official transcripts will be required upon appointment . Please redact birthdates and social security numbers.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/24/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


CA State Lottery
N/A
Attn: Human Resources JC 527919
700 N. 10th Street, MS#6-5


Sacramento , CA 95811


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


CA State Lottery
N/A
Human Resources JC 527919
700 N. 10th Street, MS#6-5


Sacramento , CA 95811


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Work experience assisting the public either in-person or by phone.
• Ability to follow direction, evaluate situations accurately, and take effective action.
• Knowledge of modern office methods, equipment, and procedures.
• Ability to prioritize and time manage effectively.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.



Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website:
Human Resources Contact:
Human Resources
View phone number on click.appcast.io
View email address on click.appcast.io
Hiring Unit Contact:
Kate McGaha
View phone number on click.appcast.io


Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Equal Employment Opportunity Office
View phone number on click.appcast.io
View email address on click.appcast.io
California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Position Location


Rancho Cucamonga District Office

11138 Elm Avenue

Rancho Cucamonga, CA 91730


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.