Tenant Services Coordinator

Position The Tenant Services Coordinator will provide daily support in the coordination of activities for the building, tenants, and contract services at our Chicago downtown location. This onsite role requires you to act as the primary point of contact for tenant relations, addressing service requests, inquiries, and concerns in a timely and professional manner. Responsibilities Develop and maintain strong relationships with tenants to ensure issues and needs are responded to and resolved by the appropriate individual, department, or service for the support of building management. Act as the primary point of contact for tenant relations, addressing service requests, inquiries, and concerns in a timely and professional manner. Coordinate and track work orders, vendor dispatch, and maintenance activities using property management systems. Facilitate tenant onboarding, move‑ins, move‑outs, and space modifications in alignment with lease terms and building standards. Support property management with lease administration, compliance, and documentation. Assist in planning and executing tenant engagement initiatives, including communications, events, and satisfaction surveys. Maintain accurate records of tenant interactions, service requests, and operational metrics. Partner with building engineers, vendors, and contractors to ensure smooth operations and adherence to service level agreements. Track and maintain compliance with insurance requirements among tenants, contractors, vendors, and suppliers. Prepare tenant email blasts and correspondence regarding upcoming events, construction, elevators, building, holidays, etc. Receive, respond to, and direct incoming phone calls. Function as the first point of contact for tenant service requests. Service tenant requests and complaints for resolution, including engineering, maintenance, cleaning, mechanical, and vendor issues. Responsible for the reception area, customer service, correspondence, ordering office supplies, snacks and beverages, maintenance of office equipment, and keeping the common areas of the office stocked and tidy. Qualifications Bachelor’s Degree and/or related experience. Excellent internal and external customer service skills. Attention to detail. Maintain positive and professional relationships. Ability to manage a high level of organization, customer service, and multitask in a fast‑paced environment. Proficient in Microsoft Office Suite. Compensation Hourly: $25.09 to $27.41. Benefits Employer‑subsidized medical benefits (RX, dental, vision). Employer‑paid basic life/AD&D insurance and short‑term/long‑term disability. 401(k) plan with employer match. 10 sick days and a minimum of 15 vacation days annually. Certain senior‑level roles eligible for unlimited time off. 10 paid holidays plus two personal flex days per calendar year. Up to 4–12 weeks of paid parental leave, depending on eligibility. Additional benefits as applicable under state law. Location Chicago, Downtown. This is an onsite working arrangement. Eligibility Applicants must be currently authorized to work in the United States on a full‑time basis. The employer will not sponsor work visas. Application Process Applications will be accepted on an ongoing basis. Direct applicants only, no agencies. Equal Employment Opportunity Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, please contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr