Crew Lead

Job Description

Job Description

Bobby’s Burgers by Bobby Flay is seeking hourly restaurant shift supervisors for our upcoming Charlotte, NC location in the SouthPark area. Hiring All Shifts. As a supervisor, you will have the opportunity to help lead the team to success in a fast-paced, fast-casual restaurant environment, creating the “Ultimate Burger Experience” for our guests.

What’s in it for you?

Compensation & Benefits

• $18-20 hourly depending on experience
• Medical, vision, and dental plans available1
• Paid time off 
• Holiday Pay
• Referral bonuses available
• Daily Pay option available
• Workplace perks such as free and discounted meals
• Flexible work schedule, hiring all shifts
• Employee recognition programs
• Promote from within culture, advancement opportunities
• Free uniforms, non-slip shoe reimbursement (50%)
• Paid, robust training programs, eLearning and hands-on training 

1 Medical, vision, and dental plans are in-process, TBD

Job Description – Supervisor 

In the supervisor role, you will assist the management team in supervising all daily restaurant operations with a focus on product quality, increasing sales, and delivering a superior guest experience. Including some other areas such as inventory and training of team members. In addition, you will ensure adherence to food quality standards and safety and security procedures. The supervisor will have an important role in maintaining the restaurant’s performance and guest experience. 

DUTIES and RESPONSIBILITIES 

• Uses a guest-focused approach and the desire to provide excellent guest service. 
• Interacts with a diverse population of guests and team members, ensuring superb guest service. 
• Assist the management team in:
• verifying daily taste and temp, opening/closing, and training standards are maintained. 
• supervising daily restaurant operations with a focus on product quality and enhancing the guest experience. 
• supervising the work of the team, including FOH and BOH areas 
• overseeing and maintaining the cleanliness and condition of the restaurant up to standard. 
• Utilizes POS and cash handling expertise in the restaurant setting. 
• Upholds compliance with all employment policies. 
• Monitor and maintain equipment to ensure its condition and food quality is up to standard.
• Enforces appropriate security measures at the restaurant so that the safety of our team members and guests is always maintained. 
• Participates in the training and development of key team members 
• Understands, supervises, and practices safe food handling procedures. 
• Attends regular meetings as required. 
• Lives our core values every day. 

SKILLS, KNOWLEDGE, and ABILITIES 

• Has open shift availability, hiring all shifts 
• Ability to effectively communicate with management team, team members, and guests. 
• Has a track record of working independently. 
• Exhibits good organizational and supervisory skills with the ability to prioritize. 
• Has good problem-solving skills. 
• Demonstrates very good people skills. 
• Has good conflict management skills. 
• Has the ability to handle sensitive and confidential information appropriately, as needed. 

Physical Requirements

• Hand use: single grasping, fine manipulation, pushing, and pulling. 
• In an 8-hour workday: standing/walking for up to 8 hours. 
• Ability to lift up to 50 lbs. 
• Exposure to FDA-approved cleaning chemicals. 
• Exposure to temperatures less than 32 degrees Fahrenheit and more than 90 degrees Fahrenheit. 
• Work requires the following motions: bending, twisting, squatting, and reaching. 

Education 

• High School Diploma or equivalent desired
• Culinary and/or some college is valued, but not required

Experience

• 1-3 years minimum work experience in a restaurant supervisory role or other supervisory role preferred. 

About Bobby’s Burgers by Bobby Flay

Bobby Flay is an award-winning chef, restaurateur, cookbook author, and media personality. He has opened numerous upscale restaurants in NYC, Las Vegas, and beyond. He has starred in dozens of Food Network programs, including “Iron Chef America,” “Beat Bobby Flay,” and many, many more.

Chef Bobby Flay craves just one thing when he’s done working in the kitchens of his many fine dining restaurants. And it’s not what you might expect: It’s a burger. Inspired by his love of the grill and travels through the United States, Bobby calls Bobby’s Burgers by Bobby Flay “a very American concept.”

“Bobby’s Burgers is where craveability and approachability intersect to create the ultimate burger experience. We’re extremely relatable, yet an element of surprise is infused into every bit. Other concepts simply can’t achieve the culinary creativity of Bobby’s Burgers.” – Bobby Flay

All menu items are created from original Bobby Flay recipes! Bobby handcrafted every ingredient and menu item to create both a craveable and approachable “Flay For All” experience. Juicy burgers made from Certified Angus Beef, cooked to order Medium or Well Done, signature Bobby’s Sauce, and other Signature Sauces (proprietary recipes made in-house), crunchy French Fries, buttermilk onion rings, shakes, and much more.

The first Bobby’s Burgers by Bobby Flay opened in Las Vegas in 2021. In March 2022, we announced a strategic, international franchising initiative, focusing on franchise growth in select U.S. and international markets. The most recent location, our seventh, opened in August 2023 in the Phoenix Sky Harbor airport. 

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Bobby’s Burgers is an equal opportunity employer. Employment is contingent on a satisfactory pre-employment background check and drug test.