Operations Manager

Operations Manager

White Heating is seeking a results-driven Operations Manager to lead our HVAC Service & Installation teams in Pittsburgh, PA. If you're a strong people leader who understands HVAC operations, thrives in a fast-paced environment, and knows how to turn operational challenges into results, we want to hear from you!

This is a key leadership role with the opportunity to directly influence customer satisfaction, employee development, operational efficiency, and company growth.

White Heating has been proudly serving homeowners throughout the Greater Pittsburgh area since 1954. For more than 70 years, we have built our reputation on quality workmanship, dependable service, and a genuine commitment to taking care of our customers and our community. Many of our customers have trusted White Heating for generations, and we believe that kind of loyalty is earned every day. Our culture is grounded in hard work, integrity, professionalism, teamwork, and doing what is right for the customer.

What We Offer:

• Competitive Salary
• Performance-Based Bonuses
• Health Insurance
• Vision Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays

Job Responsibilities:

• Lead daily operations for our HVAC Service & Installation departments
• Manage and develop field technicians, installers, and supervisors
• Oversee scheduling, workload forecasting, staffing, and installation coordination
• Drive customer satisfaction and resolve customer concerns effectively
• Monitor key performance metrics, productivity, and financial results
• Support recruiting, hiring, onboarding, training, and employee development
• Oversee warehouse operations, inventory, equipment ordering, and ductwork fabrication
• Ensure safe and efficient job-site operations
• Coordinate fleet maintenance and repairs
• Partner with Field Service Support to improve technician performance and efficiency
• Assist with budgets, payroll, performance reviews, and operational reporting
• Work closely with the President/General Manager on strategy and company initiatives

Job Qualifications:

• 3–5+ years of leadership/management experience preferred
• 5+ years of relevant professional experience or equivalent combination of education and experience
• HVAC or plumbing industry experience strongly preferred
• Experience managing service and/or installation teams highly desirable
• Strong leadership, communication, organization, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Customer-focused and results-driven mindset
• Proficiency with Microsoft Office
• ServiceTitan experience is a plus

The starting hourly base salary for this position is $95,000 - $115,000. This is the range of the base pay only; it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.

White Heating (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state, or local law.