IT Support Specialist (Bilingual)

STS Technical Services is hiring an IT Support Specialist in Milwaukee, Wisconsin.

This role provides Level 1 and Level 2 technical support across office and manufacturing operations. The ideal candidate is comfortable troubleshooting end-user issues, supporting Windows and Microsoft 365 environments, managing basic Active Directory tasks and working directly with employees across a fast-paced production environment.

Bilingual English and Spanish communication skills are required.

Position Overview

The IT Support Specialist will serve as a primary point of contact for employees who need technical assistance while also taking ownership of more advanced troubleshooting, endpoint support and system administration activities.

The position combines hands-on help desk support with desktop administration, hardware deployment, basic networking and manufacturing floor technology support.

Level 1 Support Responsibilities

• Respond to help desk tickets, phone calls, emails and walk-up support requests
• Troubleshoot and resolve basic hardware and software issues
• Assist users with password resets and account unlocks
• Provide Outlook and email support
• Troubleshoot VPN and multi-factor authentication access
• Assist with network drive mapping
• Resolve printer and scanner issues
• Provide day-to-day technical support to office and production employees
• Unbox, inventory, tag and prepare hardware for deployment
• Set up computers, peripherals and workstations for new hires
• Support employee onboarding and technology orientation

Level 2 Support Responsibilities

• Troubleshoot Windows 10 and Windows 11 issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint
• Troubleshoot desktop and laptop hardware
• Install, configure and update software
• Image, deploy, rebuild and maintain desktop and laptop computers
• Perform basic network troubleshooting involving connectivity, switch ports and wireless networking
• Support label printers, handheld devices, production terminals and manufacturing workstations
• Maintain Active Directory user accounts
• Manage security group access
• Join workstations to the domain
• Support user changes and permissions
• Troubleshoot end-user access and functionality within business systems including Workday
• Document technical resolutions, procedures and common support issues
• Contribute to team knowledge and support efficiency

Required Qualifications

• 1 to 4+ years of IT Support, Help Desk, Desktop Support or related experience
• Bilingual in English and Spanish
• Ability to provide technical support to employees in both office and manufacturing environments
• Strong knowledge of Windows desktop operating systems
• Strong knowledge of Microsoft 365 applications
• Experience with Active Directory administration
• Experience troubleshooting PC hardware
• Strong problem-solving and technical troubleshooting skills
• Ability to independently diagnose and resolve technical issues
• Strong communication, customer service and interpersonal skills
• Ability to prioritize multiple tasks in a fast-paced environment

Preferred Qualifications

• Experience supporting Workday including account access, user troubleshooting and basic administration
• Experience with endpoint management platforms such as Intune, PDQ Deploy, SCCM or similar tools
• Basic PowerShell scripting knowledge
• Familiarity with DNS
• Familiarity with DHCP
• Familiarity with TCP/IP
• Experience supporting technology in a manufacturing environment
• CompTIA A+ certification
• CompTIA Network+ certification
• Microsoft certifications or other relevant IT certifications

About STS Technical Services

STS Technical Services is a Top 100 Staffing Firm that partners with leading aerospace, manufacturing, defense and industrial organizations across the United States. We connect skilled professionals with career opportunities where their experience can make an immediate impact.