Medical Assistant

Job Title: Medical Assistant
Classification: Professional
Division: Student Success
Department: Health Services
Employment Status: Full Time
Annualized Salary Range: 45,000 Year
Reports: Director of Health Services
FLSA Status: Exempt

Job Summary
The Medical Assistant provides clinical, administrative, and operational support to Lincoln University Health Services. This position assists nurses, medical providers, and the campus physician with daily health service operations, student care coordination, scheduling, documentation, and electronic health record management. The Medical Assistant plays an important role in ensuring that students receive timely, professional, and compassionate health services in a confidential and student-centered environment.

Essential Functions
Assist nurses and the medical doctor with student visits, screenings, and basic clinical procedures within the scope of practice.
Prepare exam rooms and ensure supplies and equipment are clean, stocked, and ready for use.
Obtain and document student vital signs, health history updates, and reason for visit as directed.
Assist with health screenings, immunization clinics, wellness events, and campus health initiatives.
Maintain confidentiality and follow all HIPAA, FERPA, and university privacy guidelines.
Support follow-up communication with students regarding appointments, referrals, required documents, and health-related needs.
Schedule student appointments for Health Services, including medical provider visits, nurse visits, immunizations, and follow-up appointments.
Greet and check in students in a professional, welcoming, and confidential manner.
Answer phone calls, respond to inquiries, and direct students to appropriate services or staff.
Maintain accurate calendars for Health Services staff and providers.
Assist with managing student forms, medical documentation, immunization records, and required health compliance documents.
Support daily office operations, including filing, scanning, copying, organizing records, and maintaining office supplies.
Manage and maintain the Electronic Health Record system, including student profiles, appointment records, clinical documentation, uploaded forms, and service data.
Enter accurate data into the EHR and other university systems as required.
Monitor EHR workflows and assist staff with basic system navigation and documentation needs.
Ensure records are complete, accurate, confidential, and maintained according to university and legal requirements.
Complete purchasing requisitions for medical supplies, office supplies, equipment, and other departmental needs.
Communicate with vendors and university purchasing offices as needed.
Maintain organized purchasing records, receipts, invoices, and budget-related documentation.
Work collaboratively with nurses, the medical doctor, Counseling Services, Student Wellbeing, Public Safety, Residence Life, Athletics, and other campus partners as appropriate.

Minimum Job Requirements :
High school diploma or GED required; completion of a Medical Assistant training program preferred.
Medical Assistant certification preferred.
Experience working in a medical office, college health center, clinic, or healthcare setting preferred.
Experience with electronic health records, data entry, scheduling systems, and office technology.
Strong organizational, communication, and customer service skills.
Ability to manage confidential information with professionalism and discretion.
Ability to work effectively with college students and a diverse campus community.
Ability to multitask, prioritize assignments, and work in a fast-paced environment.

Preferred Qualifications:
Certified Medical Assistant credential.
Experience in higher education, student health, public health, or community health.
Knowledge of HIPAA, FERPA, and student confidentiality requirements.
Experience completing purchasing requisitions or working with procurement systems.
Experience managing or supporting an Electronic Health Record system.
Physical Demands

Ability to sit, stand, walk, bend, and lift light medical or office supplies as needed.
Ability to work at a computer for extended periods.
Ability to assist with setting up health programs, clinics, and outreach events.

Work Environment
Work is primarily performed in a university campus environment and requires a flexible schedule including evening and weekend work. Travel for administrative work is expected. The employee is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. Response to crisis situations can be unpredictable, emotional, and threatening. The coordinator must be prepared to handle own stress.