End User Support Manager

Manager of End User Computing

Location: Phoenix, AZ (Hybrid) – Paradise Valley Area

Duration: 6-Month W2 Assignment (Project-Based Assignment)

Compensation: Target pay up to $65/HR

About the Opportunity

A leading owner, operator, and developer of large-scale retail and mixed-use real estate properties is seeking a Manager of End User Computing to lead end-user technology operations during a critical Windows 11 migration initiative. This is a six-month contract assignment focused on leadership, service delivery, and end-user computing operations. The position is not expected to convert to a permanent role following project completion.

This role is ideal for an experienced End User Computing Supervisor, Desktop Support Manager, Service Desk Lead, or Infrastructure Support Leader looking to take the next step in managing teams and enterprise-wide support operations.

Position Overview

The Manager of End User Computing will oversee the organization's desktop support, service desk, and workstation support functions for approximately 600 users across multiple locations. The role will provide leadership for a small support team while partnering with infrastructure teams and third-party service providers to ensure a positive and secure end-user experience.

The organization utilizes an MSP to manage Microsoft Intune, allowing this position to focus primarily on operational leadership, support delivery, Windows endpoint management, service desk oversight, process improvement, and the successful completion of a Windows 11 deployment.

Team Structure

This position will manage:

• 2 Help Desk Associates located in Phoenix
• 1 Help Desk Associate located in Santa Monica
• 1 Systems Analyst responsible for Tier 2 workstation support

Key Responsibilities

Leadership & Service Management

• Lead and mentor the End User Computing and Service Desk teams.
• Manage daily support operations and ensure timely resolution of user issues.
• Establish and maintain service levels and support standards.
• Drive a customer-focused support culture across the organization.
• Coordinate support activities across multiple office locations.
• Monitor team performance and identify opportunities for process improvements.

End User Computing Operations

• Support and oversee the Windows 11 rollout initiative across the organization.
• Manage workstation lifecycle processes including deployment, maintenance, upgrades, and refresh activities.
• Ensure endpoint security, patching, and compliance standards are maintained.
• Oversee printer and peripheral device management.
• Collaborate with infrastructure, cybersecurity, and operations teams on endpoint-related initiatives.
• Manage Tier 2 and Tier 3 escalations when required.

Process Improvement & Strategy

• Identify opportunities for automation and operational efficiencies.
• Develop and maintain documentation, standards, and procedures.
• Assist with incident management and root cause analysis efforts.
• Provide recommendations on technology improvements and future-state end-user computing strategies.
• Partner with vendors and managed service providers to ensure effective service delivery.

Required Qualifications

• 5+ years of experience supporting and managing End User Computing, Desktop Support, Service Desk, or Infrastructure Support environments.
• Previous experience leading or supervising technical support teams.
• Experience supporting enterprise Windows environments.
• Strong understanding of endpoint management, workstation lifecycle management, and desktop support operations.
• Strong troubleshooting, organizational, and problem-solving abilities.

Preferred Technical Experience

• Windows 10/11 administration and support
• Active Directory
• Group Policy (GPO)
• SCCM / Microsoft Configuration Manager
• WSUS
• Endpoint patch management
• Printer and peripheral management
• Windows scripting (PowerShell preferred)
• Microsoft Intune (working knowledge preferred, not required)
• Service Desk ticketing platforms

This is an excellent opportunity for a hands-on technical leader who enjoys managing support teams, improving service delivery, and driving enterprise-wide end-user technology initiatives.