Seasonal Customer Experience Representative - Albany Airport

Overview Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. Location The Albany International Airport (ALB) – 737 Albany Shaker Road, Albany, NY 12211. Schedules Thursday‑Sunday: 9:00 am – 6:00 pm (1 hour lunch break) Thursday‑Sunday: 4:00 pm – 1:00 am (1 hour lunch break) Pay Starts at $18.50 per hour. Seasonal Window June 1, 2026 – October 31, 2026. The position cannot exceed 180 days. Responsibilities Meet and greet customers in a professional, friendly, and timely manner. Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services. Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment. Provide additional customer assistance by offering directions, maps, local area information, and appropriate service information. Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors. Place outgoing calls for callback management and miscellaneous calls as assigned. Assist in assessing the condition of rental upon return. Notify management of any known customer problems. Notify management of any known vehicle problems and any required vehicle maintenance. Continuously build knowledge and skills, pursue job training and development opportunities, and any company‑sponsored classroom training. Perform miscellaneous and backup duties as assigned. Seek to improve job performance through self‑assessment, skill development, training, and goal setting. Maintain a regular and reliable level of attendance and punctuality. Equal Opportunity Equal Opportunity Employer/Disability/Veterans. Qualifications Must be at least 18 years old. Must have at least two years of college experience or at least two years of customer service experience. Must have a high school diploma or GED. The ability to operate a motor vehicle is an essential function; applicants must have a valid, unrestricted U.S. driver's license. Must be authorized to work in the United States and not require work authorization sponsorship by the company now or in the future. Must be living within a reasonable commute of no more than 1 hour to the location(s) within 30 days of the anticipated start date. Must be able to understand, read, write, and speak English. This is a seasonal position; you may work up to 180 working days during the defined season. #J-18808-Ljbffr National Car Rental