Call Center Representative (Telecom)

Overview It's more than a career, it's a calling. MO-SSM Health 7980 Clayton RD Worker Type: Regular Location: SSM Health, 7980 Clayton Road, St. Louis MO 63117 - candidate to reside within 30 minutes from the destination. Job Details Schedule: Monday through Friday, 8:30 AM to 5:00 PM Preferred Experience: EHR, EPIC & Excel; Healthcare customer service experience preferred Position: Call center; handling inbound scheduling calls for primary care and pediatric patients. On average each employee handles 90 inbound calls a day. Join our team and make a difference every day while enjoying competitive pay, strong benefits, and a supportive work environment. We offer affordable health insurance and benefits designed to support you and your family. Apply today to begin your career with SSM Health! Job Summary Answers incoming calls and performs triage of inquiries. Job Responsibilities and Requirements Primary Responsibilities Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard. Collects relevant caller data to assist with measurement, tracking and reporting activities. Track inquiries, questions and answers and provide resolution. May perform clerical or administrative duties. Performs other duties as assigned. Education High School diploma/GED or 10 years of work experience Experience No experience required Physical Requirements Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. Frequent keyboard use/data entry. Occasional bending, stooping, kneeling, squatting, twisting and gripping. Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. Rare climbing. Required Professional License And/Or Certifications None Department View phone number on click.appcast.io STLPO Centralize Contact Center Work Shift Variable Shift (United States of America) Scheduled Weekly Hours 40 Benefits SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. Paid Parental Leave: one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). Flexible Payment Options: DailyPay instant access to earned, unpaid base pay (fees may apply) before payday. Upfront Tuition Coverage: upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status or any other characteristic protected by applicable law. Click here to learn more. #J-18808-Ljbffr