IT Support Specialist

IT Support SpecialistMBI TN - Loudon, TN 37774Job DescriptionThe IT Support Specialist is a hands-on role responsible for providing end-user, application, and on-site support for PC, server, and network infrastructure. This role should provide prompt and friendly support, both in-person and using remote toolsets. Maintaining a comprehensive understanding of IT systems, including manufacturing equipment as well as implemented applications, is key to success.Essential Duties and ResponsibilitiesSupport end-users with IT-related issues in a responsive and service-oriented mannerTroubleshooting of servers, PCs, phones, wireless, networking, and applicationsUser provisioning and deprovisioning for new hires, transfers, and terminationsUse of monitoring toolsets to ensure availability of systems and resourcesInstallation/racking of hardware in MDF/IDF network closetsManagement and organization of IT inventory and assets both physically and in Asset Management ToolUtilization of ticketing system to track and document support requests, gather information for escalations while strictly adhering to established processes and workflowsCreate and update documentation on a regular basisAssist in hardware/software setup both in person and remotelyAfter hours on-call rotation (occasional)Local on-site support rotation (frequent)Travel to remote sites as needed (rarely)Other assigned duties as necessaryQualificationsQualifications:3+ years supporting Windows 10/113+ years' experience with Active Directory/Entra ID3+ years' experience with Office 365 (products and admin portal)2+ years installing, supporting, troubleshooting, and maintaining client hardware (desktops/laptops), servers (physical and virtual), printers, switches, and VoIP1+ years supporting, troubleshooting and maintaining LAN/WAN/Wireless networksWorking knowledge of iOS and AndroidFamiliarity with MDM solutionsFamiliarity with VoIP phone systemsPrior IT Support experience requiredExcellent communication skills required – including telephone and emailAbility to use instructions and pre-established guidelines to successfully solve problemsAbility to work collaboratively within a team environment (in person & remote)Jira/Atlassian product suite experience preferredEducation and/or Experience:A+ Certification preferredAssociates degree from two-year college or technical school is preferred, or equivalent experienceLanguage Skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to management.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Use the drop down boxes to select the appropriate response to each area.Continuous/C = 67-100%, Frequent/F = 33-66%, Occasional/O = 33%, None/NSits 5 hoursStands 1 hoursWalks 1 hoursDrives 1 hoursEmployee Lifts and/or Carries: type amount of weight in each areaMaximum: 40 (lbs) Frequently: 10 (lbs) Occasionally: 25 (lbs)Employee uses Hands for repetitive activities:Simple Grasping: Right, Occasional Left, OccasionalPushing/Pulling: Right, Occasional Left, OccasionalFine Manipulation: Right, Frequent Left, FrequentEmployee uses Feet for repetitive activities:Right: None Left: NoneEmployee is required to perform these activities:Bending At Waist: OccasionalSquatting: OccasionalClimbing Ladders, Stairs: FrequentKneeling On Ground: OccasionalReaching Above Shoulder: OccasionalWork Environment Office & Manufacturing environmentTypical 8 hour work days, some overtime may be required.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies :Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.Motivation: Measures self against standard of excellence.Quality: Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.Attendance/Punctuality: Is consistently at work and on time.Dependability: Takes responsibility for own