Change Management Analyst

We are seeking an analytical and detail-oriented IT professional to champion our technology change control and governance frameworks. Operating within a dynamic service management ecosystem, this role ensures all infrastructure and software updates are meticulously evaluated, authorized, and deployed with zero impact on daily business operations. The ideal candidate will leverage ServiceNow to streamline workflows, facilitate stakeholder communication, and drive continuous improvement across our IT Service Management (ITSM) landscape.Core ResponsibilitiesWorkflow Administration: Manage the end-to-end lifecycle of technology modification requests within ServiceNow, verifying data integrity, completeness, and adherence to proper authorization paths.Meeting Facilitation: Convene and lead regular review board meetings, fostering collaborative discussions between engineering teams and business leaders to evaluate deployment readiness.Risk Mitigation: Actively monitor high-volume deployment schedules to identify potential conflicts, minimize operational risks, and prevent service degradation.Data & Analytics: Utilize Excel and ServiceNow reporting tools to build dashboards, generate trend forecasts, and deliver actionable insights on process performance.Platform Optimization: Gather, document, and validate business requirements for upcoming ServiceNow upgrades, patches, system enhancements, and new feature releases.Cross-Functional Alignment: Collaborate with adjacent ITSM disciplines—including Incident, Problem, Configuration (CMDB), Asset, and Knowledge Management—to ensure cohesive operational workflows.Training & Support: Serve as the subject matter expert for the team, delivering guidance, documentation, and hands-on training to users regarding governance policies and system functionality.Audit Readiness: Maintain rigorous documentation, ensure high data quality within system records, and enforce compliance standards to satisfy internal and external audit requirements.