Lead Advanced Field Service Technician

Job Description

As Lead Advanced Field Service Technician at Honeywell, you will play a crucial role in ensuring the optimal performance of our building automation systems. The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers for our Building Automation and Fire Alarm/Detection Systems. Additional responsibilities related to the technical delivery of small service jobs, time and work material, and preventive maintenance may be assigned as well. These customers will have various products installed that fall into the HVAC, automation controls, life safety, fire, and security systems category as well as their associated computer systems. Your expertise is to ensure system up-time, sustainability, productivity and efficiency of our customers' facilities.

You will report directly to our Field Service Supervisor, and you will provide support for our customers at Fort Bragg, NC and surrounding areas.

KEY RESPONSIBILITIES

• Can independently troubleshoot and repair complex issues for Building Automation and Fire Alarm/Detection Systems.
• Install, configure, commission, and tune systems (Building Automation and Fire Alarm/Detection Systems) to meet customer specifications and job requirements.
• Interpret technical drawings, specifications and codes to support Building Automation and Fire Alarm/Detection system design, installation and integration.
• Program and conduct preventive maintenance on Honeywell servers and Enterprise Buildings Integrator (EBI) software.
• Conduct preventive maintenance and inspections to ensure optimal performance of Building Automation and Fire Alarm/Detection Systems.
• Maintain accurate documentation and service records for compliance and reporting.
• Mentor junior technicians and support continuous improvement across the team.
• Travel to customer sites off post as needed, managing your own travel arrangements, site coordination, and reporting.

You will follow a Monday through Friday schedule. You will be provided with a company vehicle to commute to training location, phone, laptop and expense card (for tools and PPE allowance).

Qualifications

YOU MUST HAVE

• Minimum of 5 years experience installing, programming, maintaining and troubleshooting Honeywell Building Automation and Fire Alarm/Detection Systems.
• Minimum of 5 years experience using building codes, NFPA Fire codes, and industry standards.
• A valid driver's license (REAL ID)
• The ability to meet the background check requirements for federal projects and be able to obtain a Security Clearance due to contractual requirements.
• Minimum of 2 years Experience using CARE and Comfort Point programming software.
• Minimum of 2 years experience Experience working with open protocols (BACnet, Modbus, OPC, LON, etc.)
• Must be a US Citizen.

WE VALUE

• A Technical Degree is a Plus.
• NICET Level II or higher in Fire Alarm Systems
• CompTIA Network+, Security+ and other associated network certifications.
• Experience using Verifire Tools to program Honeywell XLS Fire Alarm Panels.
• Knowledge of working with Windows based servers, SQL and Honeywell's Enterprise Buildings Integrator software.
• Tridium, Niagara, N4, or other commercial industrial systems experience and/or certifications.
• OSHA 10, OSHA 30, and/or EM385 certification.

Benefits of Working for Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more Honeywell Benefits information visit:

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell:

The Business Unit

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy-efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Required Skills

• Customer Relationship Management
• EBI-Core Operator
• Field Service
• XLS3000 Fire Alarm Control 3

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software that help make the world smarter, safer and more sustainable.

Job Info

• Job Identification 149281
• Job Category Customer Experience
• Posting Date 06/02/2026, 05:38 PM
• Job Schedule Full time
• Locations 140 Southcenter Ct Ste 300, Morrisville, NC, 27560, US (On-site)
• Hire Eligibility Internal and External
• Relocation Package None
• US Person Must have or be eligible for a security clearance due to contractual requirements