Senior Manager, eCommerce Sales & Marketing Operations

Location: 6625 Excellence Way, Plano, TX, USA Time Type: Full time Job Description Position Summary This role is not eligible for immigration sponsorship Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities The Senior Manager, eCommerce Sales & Marketing Operations will own and manage affiliate marketing partnerships with the Samsung Offer Program as well as provide ad-hoc operational and analytical support to cross-functional teams across strategic eCommerce sales channels (e.g. Samsung Offer Program, TikTok Shop, Loyalty/Samsung Rewards) as needed. Responsibilities Develop affiliate marketing performance forecasts (sales, commission expenses, return on ad spend - ROAS) and reconcile monthly forecasts with actuals in order to manage the budget. Develop annual and quarterly budget plans and requests in partnership with other biz unit affiliate marketing leads in order to align on program investment priorities and strategy. Perform relationship management and quarterly planning sessions with external affiliate marketing account management stakeholders for the Samsung brand. Negotiate incremental marketing placement activations and pricing; analyze sales lift and ROAS performance in order to evaluate and document lessons learned from various experiments. Maintain the repository of all administrative documents and commercial agreements associated with the program; partner with legal department to update and comply with internal policy. Analyze traffic, conversion, and funnel performance to identify trends and report findings. Prepare status updates on key program business activities and performance utilizing a variety of financial and digital marketing data; present recommendations to senior leadership. Conduct SKU-level sales analysis and reporting using Microsoft Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau. Partner with cross-functional teams (e.g. Product & Engineering, Sales, Marketing, Finance) to troubleshoot operations and plan and execute various projects. Assist with sales operations, planning, and other analytical work as required supporting the eCommerce division portfolio of cross-category sales channel initiatives (TikTok, Loyalty, etc.) Compelling written and verbal communication skills. Diligent attention to detail, time management, and ability to work in a matrixed organization. Required Qualifications Bachelor’s Degree in Business, Marketing, Finance or a related discipline. 8+ years of experience in a sales operations or marketing role; 5+ years with MBA. Professional experience with Microsoft Excel Skills; Proficiency with PowerPoint and Tableau. Experience developing affiliate marketing performance forecasts (sales, commission expenses, return on ad spend - ROAS) and reconcile monthly forecasts with actuals in order to manage the budget. Experience conducting SKU-level sales analysis and reporting using Microsoft Excel and PowerPoint to extract and visualize raw data from integrated databases and Tableau. #LI-MS1 Life @ Samsung - Benefits @ Samsung - Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance. To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here. At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities. * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team View phone number on click.appcast.io) or View email address on click.appcast.io for assistance. This number is for accommodation requests only and is not intended for general employment inquiries. #J-18808-Ljbffr