Customer Service And Claims Agent

Job Description

Job Description

Customer Service & Claims Agent (Automotive)

Location: On-site – Irvine, CA

Schedule: Monday–Friday + rotating Saturday (1x every 2 months)

Industry: Automotive / Vehicle Service Contracts

We are seeking a Customer Service & Claims Agent with strong automotive knowledge to support customers and dealer partners with vehicle service contract (VSC) claims, account inquiries, and issue resolution . This role requires a balance of customer service excellence, technical automotive understanding, and efficient claims processing in a fast-paced, high-volume environment.

• Handle 35+ inbound calls daily , assisting customers and dealers with claims, coverage questions, and account inquiries
• Review and process vehicle service contract (VSC) claims , ensuring accuracy and policy compliance
• Investigate and resolve complex, high-value claims involving repairs and maintenance
• Communicate with dealerships, repair facilities, and inspection companies to determine coverage eligibility
• Accurately document interactions and update systems in real time
• Process correspondence and contract cancellations in a timely manner
• Interpret coverage, exclusions, policies, and procedures for customers and partners
• Collaborate cross-functionally and support rotating team assignments

• 2–5+ years of customer service, claims processing, or call center experience
• Strong data entry, multitasking, and computer navigation skills
• Ability to handle high call volume with professionalism and efficiency
• Excellent communication, problem-solving, and attention to detail
• Ability to analyze information and make sound decisions
• Comfortable working across multiple systems and applications

• Experience in automotive, dealership, or vehicle service contract environments
• Knowledge of automotive repairs, diagnostics, and warranty claims
• ASE Certification or Automotive Technology background (highly preferred)
• Experience working with dealers, repair facilities, or claims adjudication
• Familiarity with MS Office (Word, Excel) and internal systems (CRM/mainframe)
• Prior leadership or mentoring experience is a plus

• Customer Service & Conflict Resolution
• Claims Processing & Investigation
• Automotive Knowledge (repairs, diagnostics, parts)
• Data Entry & Documentation
• Communication & Negotiation
• Time Management & Multitasking

• 100% On-site (corporate office setting)
• Standard shifts between 5:55 AM – 5:00 PM (assigned post-training)
• Rotating Saturday schedule (7:00 AM – 3:30 PM, once every 2 months)
• Team-oriented environment with modern office amenities
• Unique perk: access to classic vehicle displays on-site

• Opportunity to work with a leading automotive service contract team
• Gain exposure to complex claims and dealer network operations
• Collaborative, team-driven culture with growth potential
• Stable schedule with predictable hours and rotating weekend requirements

This is a Contract to Hire position based out of Torrance, CA.

The pay range for this position is $29.67 - $29.67/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Torrance,CA.

This position is anticipated to close on Jul 3, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.