Assistant General Manager

Description

Join our team at Fairfield Inn & Suites Newport Cincinnati as an Assistant General Manager, where you'll play a crucial role in delivering exceptional guest experiences. You'll collaborate closely with our General Manager to oversee daily hotel operations, ensuring seamless service and high standards. When needed, you'll take the lead in supervising staff, resolving guest concerns, and maintaining our commitment to a 5-star service. Our ideal candidate is driven and passionate about hospitality, with a strong emphasis on customer satisfaction and operational excellence. We prefer candidates with a bachelor's degree in hospitality management and three years of managerial experience in the industry.

At Fairfield Inn & Suites, part of the Rolling Hills Hospitality family, we believe in fostering an engaging and supportive work environment. We value your growth, offering competitive pay and opportunities for career advancement. If you're eager to contribute to a dynamic team that's committed to both employee and guest satisfaction, we encourage you to apply. Let's work together to create unforgettable experiences for our guests and build a rewarding career for you.

Responsibilities

• Lead daily hotel operations to ensure exceptional guest experiences and smooth service delivery.
• Collaborate with the General Manager to implement strategies that enhance operational efficiency and guest satisfaction.
• Supervise and motivate staff, fostering a positive and productive work environment.
• Address and resolve guest concerns promptly, maintaining our commitment to 5-star service standards.
• Monitor financial performance, assisting in budget preparation and cost management to achieve profitability goals.
• Ensure compliance with health, safety, and hospitality regulations, maintaining a safe and welcoming environment for guests and staff.
• Coordinate with department heads to streamline processes and improve service quality across all hotel functions.