Operations Support Engineer

Job Description

Job Description

The Extreme Command Specialist role is tasked with direct technical support of ongoing rental and sales activity. This support may involve direct customer support or structuring information regarding this activity so that it can be utilized by other support functions within the Extreme organization.

Reporting Structure
The Command Specialist reports to the Command Team Lead.

Essential Responsibilities and Duties
• Provide direct support to clients running Extreme equipment in the field
• Escalate issues to the proper technical role within the Extreme organization as necessary
• Catalog information from equipment activity and issues in the appropriate SLB business systems
• Consolidate information regularly to update the Extreme organization on ongoing field activity

Education and Experience
• Min 2 year technical degree required
• 3-5 years of direct field experience in a directional drilling/MWD service business in North America Land
• Working knowledge of XEM, xBolt, and other Extreme or SLB MWD systems ideal
• Familiarity with rotary steerable systems
• Familiarity with MS Excel, PowerBI, and other basic data analysis tools
• Comfortable talking directly with customers

Required
• Recent MWD experience, specifically electromagnetic (EM) telemetry (within the last 3–5 years).
• Strong computer literacy (Excel, PowerBI).

Preferred
• Prior SLB/Extreme experience, with XEM/xBolt experience.

Role Necessity and Background Information
Extreme Drilling Sales and Rental supports a fleet of drilling equipment operated by external directional drilling service companies. The Command Center is a primary point of contact for field operators of this equipment in the field. Command provides technical support for issues and escalates problems systematically within the organization. Command also processes and catalogs field data, making it available to the Extreme organization on a continual basis.

The Command Specialist role performs shifts that take responsibility for this 24/7 support role on a rotating schedule alongside others in the organization.

This is a key customer point of contact that must be comfortable discussing problems remotely. Problem solving and communication skills are keys to success.

MUST: recent Measuring While Drilling (MWD) experience. Specifically with Electromagnetic tools (EM). Former Extreme/SLB employee with XEM/xBolt experience is ideal.

Work Environment
• Office-based role

Shift / Hours
• Monday–Friday, 8:00 AM – 5:00 PM (contractor). \nCompany Description

At Genesis, we love people. Our mission is to be a blessing in all we do while putting people to work. We specialize in partnering with candidates and clients to bring the right people together to accomplish great things.

Genesis Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Genesis Staffing and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at -policy/

Company Description

At Genesis, we love people. Our mission is to be a blessing in all we do while putting people to work. We specialize in partnering with candidates and clients to bring the right people together to accomplish great things.\r\n\r\nGenesis Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\r\n\r\nBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Genesis Staffing and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at