Patient Services Specialist

Overview Patient Services Specialist – Location: Corporate, 6560 Fannin St., Houston TX 77030. Job Ref: JR-636 | Time Type: Part Time | Shift: Day | This job is PRN days. Must be bilingual in Spanish. Responsibilities Serve as a primary liaison between patients, families, and healthcare providers to ensure clear and compassionate communication. Support Spanish-speaking patients by providing interpretation and culturally sensitive guidance throughout their care journey. Coordinate patient appointments, follow-ups, and referrals across departments and services. Foster a positive patient experience by addressing concerns and helping resolve service-related issues. Maintain accurate records and ensure timely updates in electronic health systems. Collaborate with clinical and administrative teams to improve patient flow and satisfaction. Essential Functions: People Serves as main point of contact for all inpatient, outpatient, and physician office facilitation to include routing and handling requests appropriately. Applies in depth knowledge of hospital services and the ability to handle multiple tasks in a fast-paced environment. Cultivates relationships with physician offices, professional services, and other hospital departments to ensure seamless coordination of patient encounters. Enhances patient experience by providing customized concierge assistance to each patient throughout the patient’s entire visit. Essential Functions: Service Delivers prompt and personalized service to patients, handles multiple requests including information, medical appointments, rescheduling, and cancellations while delivering culturally appropriate concierge service. Provides language assistance as needed. Proactively resolves patient concerns to reach resolutions swiftly to avoid interruptions of services. Communicates effectively with patients, family members, co-workers, medical staff, hospital personnel, and other clients; treats all individuals with dignity and respect and participates in activities to improve working relationships. Stays abreast of hospital services offered to better assist patients. Essential Functions: Quality & Safety Provides appropriate and accurate documentation/tracking in (CRM) systems for each patient. Partners with Finance to ensure an efficient and complete patient registration process. Understands legal and liability considerations of maintaining confidentiality and addressing situations of necessary information disclosure; including confidentiality and mandated reporting of information to include federal, state, and organization. Essential Functions: Finance Enters basic insurance and demographic information into appropriate data systems to streamline patient processing. Provides support on auditing patient types such as International, International 1, Platinum, and/or Corporate patient information and collecting referral information on all patients whose services are facilitated at our hospitals. Essential Functions: Growth & Innovation Engages in special projects and committees as assigned by manager. Seeks opportunities to drive new initiatives when needed and assumes alternative roles and responsibilities within the office as needed. Qualifications Education : Bachelors degree Experience : Five years of experience in a hospital setting required, preferably within a patient services environment where routine resolution was required and knowledge of operations was critical Skills and Abilities : Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Proficiency in oral and written Spanish or Arabic Proficiency in medical terminology Comprehensive knowledge of physician referral protocol and hospital policies and procedures FLSA STATUS: Non-exempt #J-18808-Ljbffr