Customer Support Coordinator

Customer Support Coordinator

CTR Group is seeking a Customer Support Coordinator with an established Manufacturing Company located in Hampton, VA. Pay Rate: $18.75 per hour with Benefits. Job Summary: Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Depot Repair Service Department. Responds to customer inquiries regarding RMA requests and repair status via phone and email. Processes customer RMAs, repair quotes and purchase orders/changes according to established department policies and procedures. Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer. Assists in repair scheduling, shipping, receiving and invoicing RMAs to ensure delivery by specified dates. Process and validate warranty claims. Meets and exceeds customer's service expectations.

Qualifications:

• 2+ years of experience in administrative support, customer service, or operations
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Ability to manage multiple deadlines in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Preferred: Experience with bid tracking, government contracting, or procurement portals
• Familiarity with certification programs (WOSB, WBENC, etc.)
• Experience with CRM or ERP systems (e.g., Microsoft Dynamics 365)

What We're Looking For:

• A highly organized, process-driven individual
• Someone who takes ownership and follows through
• A team player willing to support multiple functions
• A proactive communicator who thrives in a deadline-driven environment

CTR Group has been a leader in its industry for over 35 years and is rated highly on Google, Indeed and Facebook for being a great company to work for. If you enjoy being a part of a great team, apply today and check out our website for more information. CTR Group is an equal employment opportunity employer. Candidates are selected based on qualifications and defined requirements of the job, not on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected status. Further, CTR Group encourages United States' Veterans and persons with disabilities to apply for positions for which they are qualified.