Restaurant Shift Lead

Accommodation Statement If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Restaurant Shift Lead Position Summary The Restaurant Shift Lead at QDOBA is responsible for executing restaurant operations in conjunction with the General Manager. The role follows standard operational procedures and the QDOBA Brand Values, influencing a guest‑centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. Benefits Free shift meals and employee discounts PTO (including vacation and sick when eligible) Pay range: $17–$21 per hour including hourly tip pool Key Duties/Responsibilities Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service. Treats all team members with respect and dignity. Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operational performance. Encourages restaurant teams to consistently deliver excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide a craveable guest experience. Works with other team members to deliver long‑term sales growth initiatives designed to drive profitable sales growth. Reviews, practices, and modifies as needed to continuously improve the guest experience. Supports the General Manager to identify and train internal candidates for Shift Lead positions. Assists in the training of employees and ensures operations are executed per company operational standards. Interacts with guests and the community; responds to guest questions, concerns, and complaints in a timely and professional manner to ensure positive resolution and guest recovery. Promptly escalates concerns to the General Manager. Assists the General Manager in using management information tools to analyze restaurant operational and financial performance. Helps identify trends and assist actions for improvement. Monitors costs and adherence to budget and restaurant goals. Complies with all State and Federal labor laws and regulations. Qualifications Education: High school diploma or equivalent required; age 18 or older. Experience: 6+ months of restaurant operations experience. Skills, Knowledge, and Abilities: Must complete Shift Lead training classes, and in certain states, must be ServSafe certified. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer/POS skills are required. Must have access to adequate transportation. Physical Requirements: May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing during the entire shift. Must be willing to work a variety of shifts, sometimes exceeding eight hours, based on operating hours. Must be able to work weekends and holidays. Reasonable Accommodation North Fork Fresh Mex LLC Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly. EEO Statement QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law. #J-18808-Ljbffr