IT Application Analyst / Clinical Application Analyst - Professional Billing

Job Summary IT Application Analyst‑Associate is responsible for providing support for Epic and third‑party applications used by supported departments. The role includes implementation, support, maintenance, and optimization of applications, systems, and technologies. Requires collaboration with other IT teams, leadership, and end users to ensure cohesive, integrated product offering. Works with internal and external stakeholders to understand operational needs and design and implement solutions that meet business requirements. Epic is the primary software vendor but duties include other software vendors. Fosters a culture of excellence, innovation, and collaboration. Hybrid if local or fully remote if experienced/certified and not local. Job Specific Responsibilities Design, build, and test Epic and third‑party applications for implementation, optimization, and ongoing support. Perform comprehensive testing for all designated applications, documenting testing progress, reporting, and resolving identified issues. Facilitate workflow design and validation in collaboration with end users. Assess and document workflows for assigned applications by interviewing/shadowing users. Determine areas for improvement and optimize workflows for existing applications, ensuring the design and build are completed successfully, clearly documented, and integration testing performed while leveraging best practices. Follow process methodologies, policies, and procedures for software support and maintenance to ensure the integrity of electronic data. Recommend technology solutions that can improve the quality and efficiency of clinical and operational processes. React quickly and appropriately to situations, such as anticipating needs, making informed decisions, and seizing opportunities. Coach and mentor junior team members. Complete assigned tasks per defined project scope, timelines, and budgets for implementations and may work on multiple implementations simultaneously. Update assigned requests and project tasks, and effectively communicate status updates. Report risks for projects or requests promptly to the appropriate team members and manager. Coordinate installation of application changes following change control processes. Assess incoming incidents and resolve issues; if unable, elevate appropriately. Utilize standard departmental processes and tools to ensure Service Line Agreement (SLA) compliance. Participate in on‑call coverage responsibilities. Adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations. Perform other related duties and responsibilities as required or requested. Education and Experience High School Diploma or GED (Bachelor’s highly recommended) Minimum of two (2) years recent experience in IT, healthcare, EHR development, and/or implementation Experience with Epic EHR preferred Knowledge of industry standard practices in application support function Required Licensures/Certifications/Registrations Certification in the assigned (1) Epic Application is required within six (6) months of hire and within two attempts. ITIL certification preferred If the employee currently holds a clinical licensure or certification, they must maintain their licensure or certification in accordance with their respective state governing board and be responsible for all activities, education, and training required to maintain it. Knowledge, Skills, and Abilities Ability to communicate effectively via verbal or written methods. Ability to interpret and complete technical assignments with minimal supervision and/or guidance. Interact professionally with a diverse group of end users, internal/external teams, and vendors. Knowledge of healthcare operations, workflows, policies, and regulations. Ability to work effectively in a fast‑paced and dynamic environment. Possess outstanding analytical and problem‑solving/resolution skills. Possess general knowledge and understanding of supported applications. Ability to understand and redefine processes to effectively implement technology solutions. Detail oriented, well‑organized, and demonstrate ownership for project success. Excellent customer service qualities. Interaction with Other Departments and Other Relationships Internal: Interaction with all UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future connect affiliates. External: Works with multiple vendors from a support perspective. Physical Capabilities Work is of medium demand; walking, sitting, and standing most of the time while on duty. Occasional lifting of equipment is required. Adequate hand/eye coordination and fine motor skills required for typing. Talking and hearing essential in dealing with coworkers and customers. Environmental / Working Conditions Work in a well‑lighted, heated, and ventilated building. Hours may vary to accommodate the needs of other departments or system maintenance. Many system management functions can only be performed during non‑peak hours. Normal work hours are from 8:00 a.m. – 5:00 p.m., Monday – Friday. UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Request for accommodations in the hire process should be directed to UMC Human Resources.* #J-18808-Ljbffr UMC Health System