Network Technician I

Technician - NetworkBlack Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in:Racking and stacking of network devicesCable patchingPhysical layer troubleshootingEquipment disposal activitiesInstalling and troubleshooting Cisco and Avaya IP phonesThis position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success.Position details:Hourly salary based upon the level of experience & skill-setFull time permanent hire; must be available afternoons, evening and weekendsStandard work hours: Multiple shifts to support 24/7 coverageData Center Support located in Sandston, VAClient Addendum Applies; will provide at the time of offer acceptanceAbout Us:Black Box is a leading technology solutions provider. Our mission is to accelerate our customers' business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.Responsibilities:The patching cabling between network equipment and customer's networkThe installation of power cables from equipment to power supply in rack/cabinet/closetThe installation, troubleshooting and de-installing network equipmentInstall/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)Install, troubleshoot, and de-install Network General remote SniffersComplete all hard and complex Move, Add Change (MAC) requests within the defined service levelsAct as interface between customer's associates and managementProvide hardware break-fix services for network infrastructurePerform onsite call-through, data, voice, website and security testingPerform back-up testing to ensure all systems are connected to the customer's network as directedSupport carrier testing of circuitsAssist with facilities effortsPower and uninterruptable power supply (UPS) restoralWater problemsEmergency cooling restorationFire suppression exercises, restoration, and post fire eventsSupport inventory management activitiesReceiving inventoryTagging of assetsTracking spares (crash kits)Ordering inventoryUpdating inventory recordsPrepare and return damaged equipmentAct as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC managementRequirements:Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.Requires experience in working in communications closetsMust be able to perform rack and stack activitiesMust be able to safely lift heavy objectsMust understand cable patching processes and proceduresMust be familiar with 66 Block and 110 Block cross connect proceduresMust have a basic knowledge of data communications networking.Must be able to assist in troubleshooting issuesMust understand network terminologyMust be familiar with IP phoneMust be able to program Cisco phonesMust be able to install Avaya phonesMust be able to troubleshoot Avaya and Cisco phonesRequires good interpersonal communications skillsMust be able to explain technical issues in a way the customer will understand an issueMust be able to interpret a customer's issue in a way that will allow technician to facilitate a resolutionExperience and Education:3-5 years of experience in data communicationsMust have a basic knowledge of Cisco Phones, switches and routersMust have a basic knowledge of local and wide area networking.High school diploma or equivalent required