Personal Lines Senior Client Manager

Company Overview World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long‑term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions. Position Summary With some guidance and/or direction,leadsclient service including ALL primary activities listed below. May deliver renewal messaging to some clients. Majorityof time spent on standard process steps. Often auto‑renewals. Primary Responsibilities Primary Activities (60% or more of time) Evaluates exposures and renewal quote Review upcoming renewals anddeterminewhich accountswarrantremarket Make coverage recommendations, Utilize comparative rater tool to obtain quotes Transact agency billing (where applicable) Obtain signed binding and notifies carriers Reviewsbinding documents for accuracy Other Responsibilities, as applicable Setupandmaintainaccurateaccount details, contacts, and policy information in EPIC Process renewals, endorsement, acknowledgments,cancellationsand proofs of insurance Attach, organize, and name documents in EPIC Initiate endorsements, proofs of insurance and invoices Leverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre‑renewal letters, proposal letters, changerequest, etc. Create activities in EPIC and assign to applicable teammember Maybe responsible forpulling items such as MVR, CLUES, Risk Meters, RCE etc. Work Experience 3+ years’ experience in Personal Property and Casualty witha comprehensiveunderstandingof insurancecoverages Professional Licenses/Certifications Must hold state Property & Casualty insurance license Essential Skills/Competencies Functional knowledge of Excel specific to creating, formatting, and evaluating formulas andworkingwithin templates. Must be skilled in Excel, Word, and other MS Office products. Maintains effective relationshipswithclient, co-workers, and colleagues.Viewedas a team player and is cooperative and collaborative. Able to obtain firsthand customer information and use it for improvementsin placements and services. Has an understandingofguaranteed cost program design and coverage forms.Able to provide consultationofcoverage needs. Strong written, oral, and interpersonal communication skills. Sets to achieve day‑to‑dayobjectiveswithin the context of specified solutions. Develops and implements work plans for completing projects. Able to consistently perform/produce quality work,understandsthe urgency in various tasks, and consistentlymeetstimelines. Proficient in self‑serve portals and manages client training andutilization. Follows a well‑established set of activities. Able to solve difficult problems that are not routine, but not overly complex. Abilityto work in a fast pacedenvironment with some instruction and a high degree of accuracy and attention to detail. Education HS Diploma or equivalent Compensation This position is located in Massachusetts. The base salary for this position at the time of this posting may range from $50,000 to $70,000. Individual compensation varies based on job‑related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit for more details. Physical Demands Office work involves working at a desk most of the time, using a stand‑up/sit‑down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of forcefrequentlyto lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically isrequiredevery day, and walking and standing arerequiredoccasionally. Equal Employment Opportunity At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equalopportunityworkplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodationsto knownphysical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodationwould imposean undue hardship on the operation of our business. #J-18808-Ljbffr