Shift Lead

DESCRIPTION:

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques resolving customer relations issues and leading the team in delivering the Scooters Amazing customer service experience
• Maintain speed of service standards during high-volume periods by staying calm managing an efficient team workflow anticipating customer needs and utilizing downtime to prepare for the next rush
• Assist the Store Manager in onboarding and training new team members
• Develop effective working relationships with team members identifying individual motivation factors
• Proactively seek opportunities to increase individual and team sales
• Understand and execute cash handling point of sale system and operational procedures in an accurate consistent manner
• Ensure team members follow all health safety and sanitation guidelines
• Serve as a keyholder following all opening and closing procedures
• Demonstrate punctuality dependability and adaptability
• Assist Store Manager with administrative duties as requested

QUALIFICATIONS:

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic fast-paced flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Required Experience:

Manager