General Manager

General Manager
Join our team as the General Manager at the Homewood Suites in Munster, Indiana , where you'll lead with passion and innovation to ensure an exceptional guest experience. In this pivotal role, you'll oversee daily operations, inspire and manage a dynamic team, and drive the financial success of our hotel. If you're a strategic thinker with a commitment to excellence and a knack for hospitality, we invite you to bring your leadership skills to our thriving establishment.
Job Responsibilities:
- Oversee daily operations of the hotel to ensure smooth and efficient functioning.
- Develop and implement strategies to achieve financial targets and enhance profitability.
- Lead and manage hotel staff, including recruitment, training, and performance evaluations.
- Ensure compliance with health, safety, and legal regulations and standards.
- Monitor guest feedback and reviews to maintain high levels of customer satisfaction.
- Coordinate with department heads to ensure effective communication and collaboration.
- Manage budgets, forecasts, and financial reports to optimize resource allocation.
- Develop and maintain relationships with vendors, suppliers, and other business partners.
- Implement and oversee quality assurance processes to uphold service standards.
- Plan and manage hotel events, conferences, and special functions.
- Drive marketing and sales strategies to increase occupancy and revenue.
- Analyze market trends and competitor activities to identify business opportunities.
- Ensure the property is well-maintained and address any maintenance issues promptly.
- Oversee the development and implementation of hotel policies and procedures.
- Foster a positive and productive work environment to enhance team morale and performance.
Job Requirements
- Minimum of 3 years of experience in hotel management or a similar leadership role
- Strong understanding of hotel operations, including front desk, housekeeping, and maintenance
- Proven leadership and team management skills
- Excellent communication and interpersonal abilities
- Strong financial acumen, including budgeting, forecasting, and financial analysis
- Experience with hotel management software and systems
- Ability to develop and implement strategic plans and initiatives
- Strong customer service orientation and problem-solving skills
- Knowledge of health, safety, and legal compliance regulations in the hospitality industry
- Ability to work flexible hours, including nights, weekends, and holidays as needed
- Demonstrated ability to meet or exceed performance goals and objectives
- Strong organizational and multitasking skills
- Ability to build and maintain relationships with guests, staff, and partners
Benefits
- Incentive Plan
- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Hotel Room Discounts
- Earned Wage Access
- Company Paid Employee Assistance Program
- Perks through Benefit Hub
- Generous Time Off Package
The hotel is managed by General Hotels Corporation. General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.