Customer Resolution Specialist

Customer Resolution Specialist

Satair is looking for a Customer Resolution Specialist to join our team based in Peachtree City, Georgia.

The Customer Resolution Specialist (COS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.

You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it's needed and where it's needed, so people all over the world can connect.

Just outside of Atlanta is one of ten of Satair's global locations. Established in 1986, this site hosts Commercial, Human Resources, Customer Order Fulfillment (COF), Finance, Product Management, Supply Management Vendor Parts, and planning team functions.

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Primary Responsibilities:

• Order Processing: 60%
• Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
• Relationship Building: 20%
• Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
• Technical Support: 10%
• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.

Education:

• An Associate's Degree in Business, Sales Administration or a related field or an equivalent combination of education and experience is required.

Experience:

• 2+ years of customer service experience in a fast-paced environment is required.
• Experience in the aviation industry or military support environment is preferred.

Technical Systems Proficiency:

• PC literacy, including intermediate word processing, spreadsheet, data entry and database skills.
• Basic knowledge of Google Suites (Sheets, docs, slides)
• Basic knowledge of SAP, preferred

A full job description will be provided to candidates whom progress to interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Satair USA, Inc.

Employment Type: US - Direct Hire

Experience Level: Entry Level

Remote Type: Flexible

Job Family: Material Support & Services