Associate (Immediate Start)

Job Overview The Mobile Associate role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. The role involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs. Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement. Complete required training to build knowledge of retail processes, systems, and wireless technology innovations. Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives. Respond to other duties/projects as assigned by business management. Education & Experience High School Diploma or GED (required). 6 months of customer service and/or sales experience in a retail environment (preferred). Knowledge, Skills and Abilities Change Agility (required) Communication (required) Customer Problem Solving (required) Customer Service (required) Engaging People (required) Multitasking (required) Sales (required) Teamwork Orientation (required) Compensation Hourly base pay: $19.50, plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑job training and are eligible for hourly training pay. After training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives. Benefits Medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays for full‑time employees; 2.5 weeks paid holidays for part‑time employees; paid parental and family leave; family building benefits; backup care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs. Equal Employment Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. #J-18808-Ljbffr T-Mobile