Head of Strategy & Operations - Content & Automation

Snap Inc. is seeking a Lead, Strategy & Operations to own and elevate content across help center, in-app, and chatbot channels. You will write, edit, and publish material for product launches, policy changes, and workflows, while upholding the style guide and taxonomy.

You will also drive automation, internal tooling, and incident response for a scalable, high-quality support program. You will manage regulatory flows, form governance, and regional launches, translating complex requirements into